Assistant

Job Summary
The IT Assistant provides technical support and administrative assistance to ensure the smooth operation of the organization's IT systems, hardware, software, and network infrastructure. The role involves troubleshooting technical issues, assisting users with IT-related queries, maintaining equipment, and supporting the implementation of technology solutions across the organization.
Key ResponsibilitiesTechnical Support
Provide first-level technical support to employees for hardware, software, and network-related issues.
Troubleshoot and resolve desktop, laptop, printer, and mobile device problems.
Install, configure, and maintain computer systems, applications, and peripherals.
Assist users with system access, password resets, and account management.
System Maintenance
Monitor and maintain IT equipment and software to ensure optimal performance.
Perform routine system updates, backups, and maintenance tasks.
Assist in setting up workstations, devices, and network connections for new employees.
Maintain inventory records of IT assets, licenses, and equipment.
Network & Security Support
Assist in monitoring network performance and connectivity.
Support cybersecurity initiatives by ensuring compliance with security policies.
Report and escalate security incidents or vulnerabilities as required.
Help maintain antivirus software and endpoint security measures.
Documentation & Administration
Maintain accurate records of support requests and resolutions.
Create and update technical documentation, user guides, and procedures.
Coordinate with external vendors and service providers when required.
Assist in IT projects, system upgrades, and technology rollouts.
QualificationsEducation
Diploma, Bachelor's Degree, or equivalent qualification in Information Technology, Computer Science, or a related field.
Experience
1-3 years of experience in IT support, helpdesk, or desktop support roles preferred.
Fresh graduates with relevant internships or technical certifications may be considered.
Technical Skills
Knowledge of Microsoft Windows operating systems and Microsoft 365 applications.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
Experience with hardware troubleshooting and software installation.
Familiarity with Active Directory, user account management, and IT ticketing systems is an advantage.
Basic understanding of cybersecurity best practices.
Soft Skills
Strong problem-solving and analytical skills.
Excellent communication and customer service abilities.
Ability to prioritize tasks and manage multiple requests.
Strong attention to detail and organizational skills.
Ability to work independently and as part of a team.
Key Competencies
Technical Troubleshooting
Customer Service Orientation
Communication Skills
Time Management
Team Collaboration
Adaptability
Attention to Detail
Working Conditions
Office-based role with occasional travel between company locations if required.
May require occasional after-hours or weekend support during system maintenance or emergencies.

Employment type
Staff

Work arrangement
No