#EG Desktop Engineer (SSOE)

As an Operations Support Executive, End User Computing, the broad area of your job responsibilities will cover the following domain:
Responsible for providing end-user support and managing client platforms to ensure stable and efficient IT operations.
Provide end-user support for client platforms, including incident and service request management.
Troubleshoot and resolve client platform–related issues, providing timely temporary and/or permanent solutions.
Respond promptly to incidents, investigate root causes, and provide regular status updates to relevant stakeholders.
Monitor and ensure compliance with agreed service levels (SLAs).
Document, maintain, and update system configurations, and provide regular operational reports.
Participate in and support client platform implementation and upgrade projects.
Coordinate with vendors on hardware replacement and issue resolution.
Perform IT asset management, including maintaining accurate asset records.
Manage user accounts (e.g. creation, password resets, and deletions).
Perform local server administration to support software distribution and patch management.
Manage and support client platform implementation and upgrade activities, ensuring deliverables meet service level requirements.
Propose and implement corrective action plans when service gaps are identified.
Establish and maintain facility management standards and best practices to ensure consistency across projects and teams.
Prepare and submit progress and operational reports as required.
The ideal candidate should possess:
Desktop troubleshooting skills
Familiarity with the use of iOS and Android devices
Good communication and interpersonal skills
Enterprise desktop support experience in Microsoft Windows OS, Microsoft Office Suite, Cloning Tools, MAC OS and Antivirus/Malware software will be an advantage
Preferably with 1 or more years related experience in Technology Administration
Diploma, in an IT-related discipline will be an advantage

Employment type
Full-time

Work arrangement
No