Client Services Intake and Dispatch Coordinator

This is a Fully Remote Job
About Our Client:
Rytech Restoration operates within the residential and light commercial property restoration industry. The organization addresses urgent challenges such as water damage, mold remediation, and property recovery, providing timely and professional services to affected customers. As part of a larger family of companies focused on property protection, the organization supports restoration and prevention efforts across multiple markets nationwide.
About the Opportunity:
The CLIENT SERVICES INTAKE AND DISPATCH COORDINATOR role is central to managing customer interactions and operational flow. This position serves as the initial point of contact for customers in distress and coordinates the dispatch of service teams, ensuring that restoration jobs progress efficiently from the first call through completion. The role contributes directly to maintaining smooth operations and customer satisfaction during critical service requests.
Responsibilities:
Manage incoming call queues and provide empathetic service during high-stress situations
Assign and dispatch service requests to technicians using email and internal systems
Enter and update assignments, notes, and schedules accurately across platforms
Track job status and provide timely updates on inspections and completion
Follow up proactively on assignments to address issues before they escalate
Communicate clearly with technicians, vendors, customers, and internal teams
Maintain organized documentation for team visibility
Identify workflow gaps or inefficiencies and report them for improvement
Perform additional duties to support team and business needs
Requirements:
High school diploma or equivalent
Minimum of one year experience in customer service, dispatch, or administrative roles
Strong written and verbal communication skills
High attention to detail and accuracy in data entry
Ability to manage multiple priorities in a fast-paced environment
Comfort using multiple software systems and email platforms simultaneously
Preferred: experience in restoration, insurance claims, dispatch, call center operations, familiarity with CRM or job management software, and handling escalations or service recovery
Pay Range and Compensation Package:
Pay range: $17 to $19 per hour, with competitive benefits
Benefits & Perks:
Medical insurance
Dental insurance
401(k)
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes