Client Success & Community Lead

Location: Nigeria (Remote)
Employment Type: Full-time
Salary: ₦350,000 – ₦380,000 monthly
Industry: Coaching, Relationships & Personal Development
Apply Here: Loudinsight.com/opportunities
About the Company
Biz Afric Solutions is recruiting on behalf of a client that operates a Christian-focused dating and relationship brand. The brand supports Christian women in dating intentionally, building healthy relationships and preparing for marriage through coaching programmes, online events, digital products, podcasts, YouTube and social media content.
Role Summary
Connected Minds Limited is seeking an experienced Client Success & Community Manager to oversee client experience across its premium coaching programmes and private communities.
This is primarily a client-success role rather than a general social media or community management position. The ideal candidate will have direct experience supporting paying clients in a premium service-based business, preferably in coaching, consulting, education, masterminds or membership programmes.
Experience supporting clients who have invested approximately $1,000 or more in a programme or service is strongly preferred, as the role requires a high level of professionalism, personalised communication and accountability.
Key Responsibilities
Manage client relationships throughout the entire programme lifecycle, from onboarding to completion.
Provide personalised support and manage client expectations professionally.
Oversee private client communities and maintain a high-quality client experience.
Take ownership of client engagement, satisfaction, issue resolution and retention.
Build strong relationships through proactive, responsive and professional communication.
Coordinate onboarding, programme updates, scheduling, follow-ups and client records.
Handle client enquiries, feedback, concerns, testimonials and success stories.
Maintain client-success systems, trackers, standard operating procedures (SOPs), follow-ups and reports.
Monitor engagement, satisfaction and retention, using client feedback and data to identify areas for improvement.
Collaborate with the Founder and wider team while independently managing day-to-day client-success operations.
Requirements
Bachelor’s degree or HND.
3–5+ years of experience in client success, customer success, client experience, community management, membership management or a related field.
Demonstrated experience managing premium clients, paid communities or ongoing programmes.
Excellent written English and strong verbal communication skills.
Strong organisational skills, attention to detail, reliability and follow-through.
Understanding of client engagement, retention and customer experience.
Sound judgement, commercial awareness and the ability to work independently with minimal supervision.
Experience with CRMs, spreadsheets, project management tools and community platforms.
Ability to use client data and feedback to improve service delivery and the overall client experience.
Important Note
General community management, social media engagement or programme administration experience alone will not be sufficient. Candidates must have directly relevant experience managing premium client relationships and delivering high-touch client support.
Salary
₦350,000 – ₦380,000 per month.
Application Deadline
29th October, 2026
Apply Here: Loudinsight.com/opportunities

Work arrangement
Yes