Operations Readiness Field Service Technician

Firmus Technologies
Firmus Technologies is a global leader pioneering the development and operation of efficient AI infrastructure across Asia Pacific.
Founded in Australia in 2019, our mission is to create the most efficient AI infrastructure by combining cutting-edge technology with a steadfast commitment to sustainability.
At Firmus, we are unique in our approach. We design, build, and operate a new class of digital infrastructure – the AI Factory. Through our model-to-grid technology approach, we have pushed the boundaries of multi-generational liquid cooling systems, energy management, AI software orchestration, and construction. For our customers, this approach allows us to make every watt count and deliver low-cost AI tokens globally.
Firmus AI Cloud
Our large-scale GPU cloud platform, Firmus AI Cloud, is purpose-built to deliver energy-efficient AI compute at scale to customers.
It empowers developers, enterprises, educational institutions, and government users to train and deploy AI models with unmatched efficiency and cost savings. With an ever-growing suite of services and applications, we are committed to delivering a cloud experience that is market-leading, proprietary, and built to scale.
ROLE SUMMARY
The Field Service Technician – Operational Readiness is part of a Singapore-based Operations team that helps new Firmus AI Factory sites prepare for Day 2 operations. The role combines hands-on field service support, commissioning assistance from an Operations perspective, and practical training of local teams to safely operate, maintain and respond to issues at live sites.
The successful candidate will train at established Australian and Singapore sites before transitioning to support our large-scale Batam and other new sites. They will also develop first-line compute and systems support skills alongside Site Reliability Teams, and core engineering teams. This Operational Readiness Field Service Technician presents a valuable opportunity to gain immediate, first-hand experience in the deployment, setup, and commissioning of the latest GPU technologies. With exposure to projects across Australia and Southeast Asia, the role offers significant opportunities for hands-on technical learning, regional collaboration, and knowledge transfer.
KEY RESPONSIBILITIES
Operational readiness and commissioning support
Support new site teams before go-live, identifying operational readiness gaps and raising them with the responsible teams.
Work alongside the Build and commissioning teams to coordinate and assist practical site activities under the direction of the responsible lead.
Support handover and early live operations, track outstanding issues and help establish inspections and maintenance routines.
Training and mentoring local Operations teams
Provide hands-on demonstrations, job shadowing and supervised practice for new Operations staff, covering routine checks, equipment care, fault response and escalation.
Coach staff in using operating procedures, recording work, communicating with the Global Operations Centre and completing clear shift handovers.
Track training progress, identify areas needing further practice and provide feedback to the responsible manager for competency assessment and sign-off.
Share lessons between sites and help improve training materials, checklists and runbooks.
Hands-on FST support
Inspect and maintain liquid cooling, mechanical, ancillary and physical compute infrastructure using approved procedures and task-specific authorisations.
Carry out basic fault-finding, approved resets and component replacement, escalating faults requiring specialist support.
Assist with server and network equipment installation, replacement, cable management, fibre hygiene and equipment checks.
Maintain service records, tools, spares and site housekeeping, and reinforce safe working practices.
First-line compute and systems support
Learn and apply server hardware diagnostics and fault response, monitoring and incident evidence collection.
Use approved runbooks to triage hardware, connectivity and system alerts with support from the GOC, SRE, HPC and Network teams.
Assist with approved firmware, configuration and recovery tasks under specialist direction, working within competence and access authority.
Provide backup remote and on-site support for operational teams to assist cover leave and or operational project support
SKILLS AND EXPERIENCE
Holds a Diploma or Professional certification in Electrical, Mechanical, Computer Science, Information Technology, or possess equivalent experience, with demonstrated practical aptitude
Experience with data centres, liquid cooling, fibre or GPU servers is highly regarded. Training and supervised practice will be provided to build competence in Firmus systems before working independently or training others.
Good computer skills and a willingness to learn service records, ticketing tools and first-line compute and systems support.
Strong work ethic, reliability and a willingness to learn and take on pract