Senior Operations Manager (Batam)

Firmus Technologies
Firmus Technologies is a global leader pioneering the development and operation of efficient AI infrastructure across Asia Pacific.
Founded in Australia in 2019, our mission is to create the most efficient AI infrastructure by combining cutting-edge technology with a steadfast commitment to sustainability.
At Firmus, we are unique in our approach. We design, build, and operate a new class of digital infrastructure – the AI Factory. Through our model-to-grid technology approach, we have pushed the boundaries of multi-generational liquid cooling systems, energy management, AI software orchestration, and construction. For our customers, this approach allows us to make every watt count and deliver low-cost AI tokens globally.
Firmus AI Cloud
Our large-scale GPU cloud platform, Firmus AI Cloud, is purpose-built to deliver energy-efficient AI compute at scale to customers.
It empowers developers, enterprises, educational institutions, and government users to train and deploy AI models with unmatched efficiency and cost savings. With an ever-growing suite of services and applications, we are committed to delivering a cloud experience that is market-leading, proprietary, and built to scale.
ROLE SUMMARY
Firmus Technologies is seeking a Senior Operations Manager to oversee the day-to-day operations and strategic planning of the company’s data centres in Batam, Indonesia. This role is critical in ensuring the highest levels of system availability, performance, and security across all infrastructure operations. It requires a strong combination of technical expertise, leadership capability, and strategic thinking.
This is a hands-on position that will serve as the primary interface with infrastructure deployment managers and the compute DevOps delivery team. Longer-term responsibilities include building and maintaining relationships with equipment suppliers across Firmus businesses, developing and executing procurement strategies, and driving initiatives to ensure the successful movement of goods and resources in support of project and company objectives.
The role will report to the Head of Operations, Asia. You will also collaborate closely with our global deployment and engineering teams, who will provide product requirements, technical direction, and ongoing specialist support to ensure operational excellence.
KEY RESPONSIBILITIES
Safety & Quality: Adhere to all safety, environmental, and quality procedures to maintain a safe and inclusive workplace.
Operational Management: Oversee the day-to-day operations of data centre services, including hardware, software, networking, and environmental controls.
Strategic Planning: Develop and implement long term strategies for data centre upgrades and optimisation.
Team Leadership: Manage and develop a team of data centre professionals, ensuring continuous skill development and effective performance management.
Disaster Recovery and Business Continuity: Ensure robust disaster recovery plans are in place, and regularly tested for our data centre equipment.
Budget Management: Develop and manage the budget for data centre operations, including internal and external labour costs.
Compliance and Security: Ensure all data centre operations comply with relevant laws, regulations and industry standards. Oversee the implementation and maintenance of security protocols.
Performance Metrics: Develop and track key performance indicators to measure the effectiveness and efficiency of data centre operations.
Technology Trends: Stay abreast of emerging technologies and industry trends to drive innovation and efficiency in data centre operations.
Stakeholder Communication: Act as primary point of contact for all data centre operations, providing regular updates to senior management and stakeholders.
This role may require availability outside of standard working hours, including nights and weekends, to address urgent issues or to perform scheduled maintenance.
Periodic travel across Australia will be required for vendor meetings, site visits, or professional development opportunities.
SKILLS AND EXPERIENCE
10+ years’ experience in data centre or critical infrastructure operations, with exposure to high-availability environments
Proven experience leading, building, and developing technical teams, including performance management and succession planning
Strong people management, judgement, and decision-making capabilities in operational and incident-driven environments
Solid operational understanding of M&E systems, including power, cooling, and critical plant
Operational knowledge of compute, storage, and network infrastructure in enterprise or hyperscale environments
High level of technical and computing proficiency, with the ability to engage credibly with engineering teams
Strong analytical and reporting skills, including operational metrics, incident reporting, and executive-level updates
KEY COMPETENCY
Data centre & critical infrastructure operations expertise
High-availability, mission-critical environment management
Strong people leadership, coaching, and performance management
Incident management, judgement, and decision-making under pressure
M&E systems knowledge (power, cooling, critical plant)
Compute, storage, and network infrastructure operations knowledge
Strategic planning and long-term optimisation capability
Budgeting, cost control, and procurement strategy
Vendor and supplier relationship management
Compliance, risk, and security governance
Stakeholder communication and executive-level reporting
Continuous improvement and technology trend awareness
LOCATION
Batam, Indonesia
EMPLOYMENT BASIS