Vice President of Quality Assurance

Role Description The Vice President of Quality Assurance is a full-time, remote position responsible for leading the development, implementation, and continuous improvement of quality standards across Estrada Financial, LLC’s processes and services. This role oversees quality assurance programs, designs and maintains quality control methodologies, and ensures adherence to internal policies and external regulatory requirements. The Vice President collaborates with leadership and cross-functional teams to establish quality metrics, conduct audits, and analyze results to identify trends, risks, and opportunities for improvement. Daily responsibilities include reviewing documentation and workflows, guiding corrective and preventive actions, training team members on quality best practices, and preparing reports and recommendations for senior management. The role also involves driving a culture of accountability, transparency, and client-focused excellence throughout the organization.
Qualifications
Demonstrated expertise in Quality Assurance and Quality Management, with experience designing, implementing, and overseeing organization-wide quality frameworks.
Strong background in Quality Control, including developing testing protocols, monitoring performance indicators, and ensuring consistent service delivery.
Experience with Quality Auditing, conducting formal reviews, documenting findings, and leading remediation and continuous improvement initiatives.
In-depth understanding of relevant Regulatory Requirements in financial services, and the ability to integrate compliance standards into quality programs.
Proven leadership skills, including team management, stakeholder collaboration, and the ability to influence change across remote and distributed teams.
Excellent analytical, problem-solving, and decision-making abilities, with strong attention to detail and a data-driven approach.
Advanced written and verbal communication skills, with the ability to prepare clear reports, policies, and training materials.
Bachelor’s degree in business, finance, quality management, or a related field; advanced degree or professional certifications in quality or compliance (e.g., CQE, CQA, Six Sigma) are highly beneficial.
Previous experience in financial services, wealth management, or a related regulated industry is preferred.

Work arrangement
Yes