Chief Experience Officer

Chief Experience Officer (CXO)
EIM TECHNOLOGY
Remote · Full-time · Executive
About the Role
We are seeking an experienced Chief Experience Officer (CXO) to lead customer experience strategy, client engagement, and service excellence across the organization.
The ideal candidate will bring extensive executive leadership experience, strong strategic thinking, and a proven ability to improve customer satisfaction, strengthen business relationships, and support sustainable growth.
Key Responsibilities
Develop and execute company-wide customer experience strategies.
Oversee customer engagement, satisfaction, and retention initiatives.
Build strong relationships with clients and strategic business partners.
Improve customer service processes and overall service quality.
Collaborate with executive leadership, technology, sales, and operations teams.
Establish customer experience metrics and performance improvement programs.
Lead customer feedback initiatives and customer journey optimization.
Identify opportunities to enhance digital experiences and customer engagement.
Recruit, mentor, and lead high-performing customer experience teams.
Provide strategic recommendations and performance reports to executive leadership.
Qualifications
15+ years of progressive experience in customer experience, customer success, business operations, or related fields.
Previous senior leadership experience as a Chief Experience Officer, Chief Customer Officer, Vice President of Customer Experience, or comparable executive.
Strong understanding of customer experience management, digital engagement, and service operations.
Proven ability to develop customer-focused strategies and lead organizational improvements.
Excellent leadership, communication, strategic planning, and problem-solving skills.
Experience managing cross-functional teams in a remote environment.
Bachelor's degree in Business Administration, Management, Marketing, or a related field.
MBA or relevant advanced degree preferred.
Preferred Experience
Executive leadership within technology, digital services, or related industries.
Experience improving digital customer journeys and service delivery.
Background in customer experience transformation and strategic relationship management.
Demonstrated success leading customer-focused teams and organizational growth initiatives.
Position Details
Company: EIM TECHNOLOGY
Position: Chief Experience Officer (CXO)
Workplace: Remote
Employment Type: Full-time
Seniority Level: Executive
Experience Required: 15+ Years

Work arrangement
Yes