Shift Incharge

Company Description Zepto is a rapidly growing quick-commerce company in India, founded in 2021, focused on saving customers time by delivering everyday essentials in minutes. Leveraging advanced technology and a network of optimised delivery hubs, Zepto offers more than 45,000 products, including groceries, electronics, beauty items, apparel, and toys, across 50+ cities. The company emphasizes speed, convenience, and reliability, aiming to make daily shopping effortless for its users. Zepto Café extends this commitment with a curated menu of over 200 fresh food and beverage options, further enhancing the customer experience.
Role Description The Shift Incharge role is a full-time, on-site position based in Lucknow. The Shift Incharge will oversee daily operations at the hub, including monitoring order processing, coordinating with delivery personnel, and ensuring timely dispatch and accurate fulfillment of orders. This role includes supervising on-ground staff, managing shift schedules, and maintaining adherence to safety, hygiene, and company policies. The Shift Incharge will track performance metrics, resolve operational issues, and collaborate with cross-functional teams to improve productivity and customer satisfaction. The role also involves basic inventory checks, reporting any discrepancies, and supporting training and onboarding of new team members.
Qualifications
Strong operational management and team supervision skills, with experience coordinating shifts or leading frontline staff in a fast-paced environment.
Good problem-solving, decision-making, and conflict-resolution abilities to handle on-ground challenges and customer-impacting issues efficiently.
Effective communication and interpersonal skills to guide team members, coordinate with delivery partners, and collaborate with internal stakeholders.
Basic understanding of inventory management, quality control, and safety standards in warehousing, retail, or logistics settings.
Comfort with using technology, including mobile apps, dashboards, and basic reporting tools to monitor performance and process orders.
Prior experience in quick-commerce, e-commerce, retail, or logistics operations is preferred.
Ability to work flexible shifts, including weekends and holidays, as required by operational needs.
Minimum of a high school diploma; a bachelor’s degree in business, operations, or a related field is an advantage.

Work arrangement
No