Technology Associate Consultant - Splunk

Who We Are
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means having a career that grows with you and working with a team powered by human connection that prioritizes wellbeing and choice.
What We Offer
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.
Purchased annual leave scheme
Additional Telstra day off
Additional 30% off Telstra products and services
Toolkit provided (laptop + mobile phone + plan paid for)
What is the focus of the role?
As an Associate Consultant aligned to Splunk ITSI, you will assist senior technical staff to engineer, develop, deliver and support observability and monitoring solutions within Defence environments, contributing to delivery milestones being achieved and customer service levels being met. The role focuses on building foundational monitoring capability while supporting platform operations and service visibility.
As an Associate Consultant, your role centres on collaborating with and supporting your team by providing technical service, solutions and implementation support for Splunk and ITSI based observability platforms delivered for our customer. In this role, you support the DevSecOps team to deliver monitoring and service assurance capabilities, contributing to configuration, testing, data onboarding and operational support activities. Your learning mindset and adaptability are critical as you develop capability in monitoring, analytics and operational support.
Responsibilities
Assist in configuring monitoring, alerting and dashboards using Splunk and ITSI
Support platform operations including monitoring activities and basic incident response
Assist with data onboarding and integration of monitoring sources
Collaborate with senior team members to support observability solution delivery
Contribute to testing and validation of monitoring configurations
Maintain documentation for monitoring configurations and operational procedures
Identify monitoring gaps or issues and escalate where required
Contribute to continuous improvement initiatives including alert tuning and dashboard enhancements
Apply a continuous learning mindset to develop monitoring and observability capability
Support transition of observability services to internal ownership
Key Skills
Analytical Thinking
Communication
Continuous Improvement Process
Customer Engagement
Group Problem Solving
Listening
Requirements Definition
Stakeholder Management
Written and verbal communication
Monitoring and observability fundamentals
Foundational Splunk knowledge or adjacent technologies
Data awareness
Qualifications / Certifications
AGSVA NV2 Security Clearance or ability to gain NV2
Relevant tertiary qualification or equivalent experience
Splunk training or certifications desirable
Experience working in IT technical support
Exposure to monitoring or observability environments
Experience in Agile practices
We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.
As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. Adjustment requests and accessibility support can be arranged using the contact details below.
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Work arrangement
Yes