IT Domain Specialist - ServiceNow

Employment TypePermanent
Closing Date2 Nov 2026 11:59pm
Job TitleIT Domain Specialist - ServiceNow
Job Summary
Job Description
Who We Are
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means having a career that grows with you and working with a team powered by human connection that prioritizes wellbeing and choice.
What We Offer
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.
Purchased annual leave scheme
Additional Telstra day off
Additional 30% off Telstra products and services
Toolkit provided (laptop + mobile phone + plan paid for)
What is the focus of the role?
As an IT Domain Specialist aligned to ServiceNow, you will use your specialist technical knowledge and expertise to design, develop, deliver and support ITSM platform solutions within Defence environments, contributing to delivery milestones being achieved and customer service levels being met. The role focuses on ensuring stable, secure and efficient platform operations while supporting internal ownership and lifecycle management.
As an IT Domain Specialist, your role is key in improving the stability and reliability of ServiceNow based ITSM solutions to ensure effective delivery of services. You are responsible for contributing to the end to end lifecycle of these solutions including configuration, integration, delivery and production support. You support lifecycle ownership, continuous improvement and internal capability uplift while ensuring alignment to operational, security and compliance requirements.
Responsibilities:
Apply ServiceNow expertise to manage delivery, integration and operational support of ITSM solutions
Collaborate with stakeholders to develop and implement fit for purpose platform capabilities
Configure and develop ServiceNow modules across ITSM workflows
Manage deployment activities from test into production environments
Support lifecycle activities including upgrades, patching and release management
Identify system risks and implement mitigation strategies to maintain service reliability
Provide technical advice and support to ensure platform efficiency and performance
Support integration activities across systems and interfaces
Contribute to documentation of processes and platform configurations
Participate in continuous improvement and automation initiatives
Support transition of capability from external providers to internal teams
Participate in DevSecOps practices and ITSM operational support processes
Skills:
ITSM system delivery and operation
ServiceNow platform development and administration
ServiceNow workflow configuration
Integration and API development
Agile and DevOps practices
Automation systems and processes
Azure or AWS
Improving technology systems
Managing system implementation
Operational support systems
Scripting
Site Reliability Engineering
Stakeholder Management
System Integration
Technical Problem Solving
Qualifications:
AGSVA NV2 Security Clearance
Five years plus experience administering
ITSM and OSS applications, with a preference for ServiceNow or SPLUNK/ITSI (Certifications ideal)
Experience in both production support and development
Experience in Agile and DevSecOps practices
We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.
As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. Adjustment requests and accessibility support can be arranged using the contact details below.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment