Patient Services Officer

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
Care to join the team?
Be the friendly face and reassuring voice that helps patients feel supported every step of the way.
At GenesisCare Murdoch, we're looking for a caring, organised and customer-focused Patient Services Officer (Medical Receptionist) to join our close-knit team.
More than a reception role, you'll be at the centre of the patient experience, helping people navigate their treatment journey with confidence, compassion and care. From the moment a patient walks through our doors, you'll play an important role in creating a welcoming environment and ensuring every interaction is professional, supportive and seamless.
Working alongside a collaborative team of healthcare professionals, you'll help coordinate administrative processes, support day-to-day clinic operations, and contribute to the exceptional care our patients receive.
This is a part-time opportunity (4 days per week) on a contract through to August 2027, with the potential for extension.
More specifically, you will:
Deliver a welcoming and supportive experience for patients at every interaction
Act as the first point of contact, providing professional and compassionate service in person and over the phone
Coordinate and manage patient bookings to ensure a smooth and stress-free experience
Assist patients with billing and receipting
Provide accurate administrative support including data entry and documentation
Help create a calm, organised and efficient clinic environment
Work closely with the clinical team to ensure patients move seamlessly through their care journey
Maintain patient records with a strong focus on accuracy and confidentiality
We’re interested in hearing from people who:
Are passionate about delivering exceptional patient care and service
Communicate with empathy, professionalism and confidence
Create a sense of calm and trust for patients, offering reassurance and support in a healthcare setting
Are highly organised with strong attention to detail
Are comfortable managing multiple priorities in a fast-paced environment
Enjoy working both independently and as part of a supportive team
Bring experience with patient billing systems and Medicare processes, which will be highly regarded
Benefits of joining our team:
Be part of a supportive Murdoch clinic team where staff care about each other and their patients
Work in a role where you can make a meaningful impact every day
Receive ongoing guidance and support from experienced leaders
Access award winning learning and development opportunities
Comprehensive wellbeing support for you and your family, including financial, legal and counselling services
Full Circle Wellbeing Program to support your overall health
Additional benefits including Qantas Club, gym and health insurance discounts
About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.
GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.
GenesisCare is an Equal Opportunity Employer.