Operations Manager (Pod Lead) - Remote (PH)

About RocketAMS
RocketAMS is an Australian e-commerce agency started by former Amazon team members. We help brands grow on Amazon. Our team works fully remote across Australia and the Philippines.
About The Role
You'll lead a small team (a "pod") of Account Specialists who manage our clients' Amazon accounts. Your job is to help them do their best work: coaching, giving feedback, checking quality, and keeping the pod running smoothly.
You bring the leadership skills. We'll teach you Amazon.
What You'll Do
Run the pod's weekly routine: 1:1s, stand-ups, and team meetings
Coach your team through weekly 1:1s and clear, honest feedback
Run performance conversations, and raise issues early with evidence
Check client work for quality before it goes out
Plan team workload, review timesheets, and arrange leave cover
Train new Account Specialists from start to finish
Manage one to two client accounts yourself
Your first 90 days
Days 1 to 30, learn: learn Amazon basics and how we work. Shadow a Pod Lead for a full week and take on your first client account
Days 31 to 60, support: check your pod's work, answer team questions, run stand-ups, and co-run 1:1s
Days 61 to 90, lead: run the pod's weekly routine and 1:1s on your own, and lead your first performance conversation with support
What We're Looking For
Experience managing a team, ideally a remote team
Proof you've grown or improved a team, process, or function
Experience running performance conversations
A coaching style that's supportive but firm. You can tell when someone needs training and when they need to put in more effort, and you act on both
Strong attention to detail and quality
You learn new things quickly
Strong written and spoken English
Available to work 07:00 to 16:00 Manila time
Pay and growth
AUD 1,250 a month to start
Rises to AUD 1,350 a month once you're signed off as Pod Lead (usually within six months)
Fully remote, with structured training and a clear path to Pod Lead
Our hiring process
Application review
Screening call
Interview
Trial task (for example, planning a pod's week and a role-play performance conversation)
Final interview
Requirements
Must have
Experience managing a team, ideally a remote team
Proof you've grown or improved a team, process, or function
Experience running performance conversations
A coaching style that's supportive but firm. You can tell when someone needs training and when they need to put in more effort, and you act on both
Strong attention to detail and quality
You learn new things quickly
Strong written and spoken English
Available to work 07:00 to 16:00 Manila time, full-time
Reliable internet and a quiet place to work from home [confirm]
Nice to have
Amazon Seller Central or Vendor Central experience
E-commerce or agency experience
Benefits
Paid Time Off
Work From Home
Training & Development
Private Health Insurance After 12 Months
Day Shift - 7am to 4pm PH Time

Work arrangement
Yes