Manager - Data Analytics

Job Description
Manager – Business Performance Analytics, G&L Client Management
About The Role
Global Commercial Services (GCS) provides a broad suite of payment, working capital, and cross-border solutions that help businesses of all sizes manage their payments, financing needs, and commercial relationships.
The Pricing, Performance & Insights (PPI) team serves as the strategic analytics and business decisioning function for GCS, translating data and business performance into insights, strategies, and actions that accelerate profitable growth.
The Manager – Business Performance Analytics, G&L Client Management (India) will be a strategic partner to senior leaders across the Global and U.S. Large Enterprises (G&L) Client Management organization. Working closely with GM, VP, and EVP-level stakeholders, this role will shape portfolio strategy, performance management, business planning, target setting, and growth priorities across the Client Management organization.
The successful candidate will combine strategic thinking, advanced analytics, financial acumen, and strong executive communication to identify emerging opportunities, influence business decisions, and translate complex performance dynamics into clear actions for leadership and the field.
The role is based in India and reports to the Director – PPI, G&L Client Management, New York.
The shift generally begins at 1:30 PM IST.
Responsibilities
Key Responsibilities
Shape Business and Portfolio Strategy
Serve as a strategic thought partner to G&L Client Management leadership, using analytics and commercial insights to shape business priorities, portfolio strategy, and growth plans.
Develop and evolve client segmentation and portfolio strategies to optimize coverage, resource allocation, client engagement, and growth potential.
Identify emerging growth opportunities, performance gaps, and structural trends across the portfolio and translate them into actionable business strategies.
Partner with leadership to advance strategies that accelerate B2B volume growth, strengthen T&E competitiveness, and deepen client relationships.
Drive Performance Management and Decisioning
Define and evolve the performance measurement framework for G&L Client Management, ensuring metrics and scorecards are aligned with strategic and financial priorities.
Lead analytical assessments of business performance, moving beyond reporting to explain what is happening, why it is happening, and what actions the organization should take.
Develop forward-looking perspectives on business performance by connecting client, market, financial, and sales trends.
Champion data-driven decision-making by providing timely recommendations that enable leadership and field teams to respond to opportunities and risks.
Lead Planning, Target Setting, and Portfolio Optimization
Lead cross-functional planning, portfolio strategy, target-setting, and scorecard management processes across G&L Client Management.
Translate enterprise growth objectives into meaningful portfolio and individual-level performance expectations.
Apply financial and analytical rigor to business planning and forecasting, identifying key assumptions, sensitivities, opportunities, and risks.
Build roadmaps and decision frameworks that bring structure and clarity to complex or ambiguous business challenges.
Influence Senior Stakeholders
Build trusted relationships with senior G&L business leaders and serve as a credible advisor on business performance and growth strategy.
Synthesize complex analyses into clear, compelling executive narratives that connect data, business context, implications, and recommended actions.
Influence across geographically dispersed teams and stakeholder groups, bringing together diverse perspectives to drive alignment and execution.
Lead cross-functional initiatives that require coordination across Client Management, Sales, Finance, Product, and other GCS partner organizations.
Build Analytical and Organizational Capability
Raise the analytical bar by developing scalable approaches to performance measurement, client insights, forecasting, and business decisioning.
Identify opportunities to improve the use of data, automation, and advanced analytics in strategic decision-making.
Foster a high-performance, intellectually curious culture focused on rigorous problem solving, commercial impact, and continuous improvement.
Provide leadership and coaching to high-potential talent and contribute to the broader development of analytical capabilities within the organization.
Leadership Attributes
The Ideal Candidate Will Demonstrate
Strategic and commercial thinking: Ability to connect analytical findings with broader business objectives, market dynamics, and long-term growth priorities.
Executive-level storytelling: Ability to distill complex information into concise, persuasive narratives and recommendations for senior leadership.
Analytical problem solving: Strong ability to structure ambiguous problems, develop hypotheses, synthesize multiple data sources, and identify the insights that matter most.
Influence and stakeholder leadership: Proven ability to build credibility and drive outcomes across senior, cross-functional, and geographically dispersed stakeholders.
Financial acumen: Strong understanding of business performance drivers, forecasting, financial modeling, and the economics underlying commercial decisions.
Leadership through ambiguity: Ability to establish direction, create roadmaps, and mobilize teams when the path forward is not predefined.
Execution excellence: Strong attention to detail and a demonstrated ability to deliver accurate, high-quality work while managing multiple strategic priorities.
Qualifications
QUALIFICATIONS
Bachelor’s degree in Statistics, Economics, Mathematics, Engineering, Finance, or a related quantitative discipline; advanced degree preferred.
5+ years of relevant experience in business analytics, strategy, financial modeling, performance management, planning, corporate finance, or related disciplines.
Demonstrated experience translating complex data and analysis into strategic recommendations and measurable business outcomes.
Proven ability to navigate complex organizations and influence stakeholders across functions and levels of seniority.
Strong experience with large-scale data and analytical environments; proficiency with SQL strongly preferred.
Experience with tools and technologies such as Python, Hive, Tableau, SAS, VBA, and Cornerstone is valuable, with an emphasis on using technology to enable scalable insights and better business decisions.
Experience leading, coaching, or developing high-performing talent is preferred.
What Success Looks Like
Success in this role means becoming a trusted strategic advisor to G&L Client Management leadership—bringing together data, financial insights, and commercial judgment to shape where the organization focuses, how performance is measured, and which actions will create the greatest impact.
The Manager will help shift analytics from retrospective performance reporting toward forward-looking business decisioning, enabling leadership to anticipate opportunities, make better portfolio choices, and accelerate sustainable growth.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training

Work arrangement
Hybrid