Relationship Manager

Company Description Universal Sompo General Insurance Co. Ltd. is a joint venture between Indian Bank, Indian Overseas Bank, Karnataka Bank, Dabur Investments, and global insurer SOMPO. Headquartered in Mumbai, the company operates through 142 offices across India and a digitally enabled workforce, supported by a strong distribution network of agents, bank branches, automobile dealers, brokers, common service centres, and online platforms. Universal Sompo offers a wide portfolio of 234 IRDAI-approved products and 1494 add-on covers, including motor, health, home, SME, crop, and specialized corporate insurance solutions. With robust capital, significant assets under management, and healthy solvency levels, the company is positioned for growth and innovation in the non-life insurance sector. Its offerings also include microinsurance products tailored for the rural segment.
Role Description The Relationship Manager role is a full-time, on-site position based in Bhopal. The Relationship Manager will be responsible for managing and nurturing relationships with customers, channel partners, and intermediaries to drive business growth and improve retention. Daily activities include understanding client needs, proposing suitable insurance solutions, explaining product features and benefits, and assisting with policy issuance, endorsements, and renewals. The role involves coordinating with internal teams for smooth service delivery, handling queries and escalations, and ensuring timely resolution to maintain high levels of customer satisfaction. The Relationship Manager will also support local business development initiatives, participate in promotional activities, and provide regular reporting on sales performance and market feedback.
Qualifications
Candidates should possess strong customer relationship management and client servicing skills, with the ability to build trust and maintain long-term partnerships.
Candidates should possess sales and business development skills, including opportunity identification, negotiation, and achieving assigned targets in insurance or financial services.
Candidates should possess communication and interpersonal skills, with proficiency in clear verbal and written communication and effective presentation abilities.
Candidates should possess problem-solving and analytical skills, with the ability to understand customer requirements and match them to appropriate insurance solutions.
Candidates should possess basic technical and digital skills, including comfort with CRM tools, MS Office, and digitally enabled sales and service platforms.
Relevant experience in general insurance, banking, or financial services, especially in sales or relationship management, will be highly beneficial.
Graduate degree in any discipline; a postgraduate qualification or insurance-related certifications (such as III or IRDAI licenses) will be an advantage.
Ability to work on-site in Bhopal, collaborate with cross-functional teams, and adapt to a dynamic, target-driven environment.

Work arrangement
No