Manager, Central Operations

What You’ll Do:
Own APAC marketplace reliability strategy and performance for Uber Direct, balancing reliability, courier supply and experience, cost efficiency and broader business objectives.
Set the regional Direct product strategy and roadmap, representing APAC priorities with Global Product and influencing investment against the region’s highest-impact opportunities.
Lead the launch and scale of new products and capabilities across APAC, partnering with country teams to translate global products into successful in-market execution and adoption.
Partner with Local Marketplace teams and Central Pods to ensure Direct-specific requirements are reflected in marketplace strategy, including courier pricing, CPT target setting, supply and reliability trade-offs.
Establish regional reliability governance, using data and deep-dive analysis to identify performance gaps, diagnose root causes and drive targeted interventions across markets.
Lead complex, cross-functional strategic initiatives spanning Operations, Product, Data Science, Finance and other regional/global teams to improve marketplace efficiency and the end-to-end delivery experience.
Drive continuous optimisation of the Direct marketplace, identifying opportunities to improve reliability, courier experience, operational efficiency and economics through product, process and marketplace levers.
Build and lead the APAC Direct Centre of Excellence, consolidating expertise, insights and best practices across markets and creating scalable playbooks that accelerate execution across the region.
Act as a senior regional SME for Uber Direct, providing strategic guidance to country teams and representing APAC Direct in regional and global forums.
What You’ll Need
Prove