Change Control Management Officer

Company: 3111 UOB Indonesia
About UOB
United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.
Job Description
Job Summary
Change Control Management Officer is responsible for ensuring the systematic and controlled implementation of changes across IT systems, minimizing risk and impact on operations.
Job Responsibilities
* Implement and maintain the bank's change management policies, processes, and procedures in alignment with regulatory requirements and internal standards.
* Facilitate end-to-end change lifecycle, including change request submission review, impact assessment, approval, scheduling, and implementation.
* Conduct thorough impact analyses for proposed changes, identifying potential risks, dependencies, and resource requirements across various departments and systems.
* Chair or participate in Change Control Board (CCB) meetings, presenting change requests, facilitating discussions, and ensuring appropriate approvals are obtained.
* Maintain accurate and comprehensive records of all change requests, approvals, implementations, and associated documentation.
* Collaborate with project managers, SIS, BTS, and IST team to ensure smooth and controlled change execution.
* Develop and deliver training and awareness programs on change control processes to relevant staff.
* Identify opportunities for process improvement within the change management framework and implement enhancements.
* Ensure compliance with internal audit requirements and external regulatory bodies concerning change management practices.
Job Qualifications
* Bachelor's degree in Information Technology, Computer Science, or a related field.
* Minimum of 3-5 years of experience in IT Change Management, IT Service Management, or a related role within the financial services industry.
* Excellent analytical, problem-solving, and decision-making skills with a keen eye for detail.
* Strong communication, interpersonal, and negotiation skills, with the ability to effectively interact with all levels of staff and stakeholders.
* Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
* Familiarity with IT systems, including infrastructure and applications
* Knowledge of banking regulations and compliance requirements related to IT change management is an advantage.
* Demonstrated ability to document processes, procedures, and reports clearly and concisely.
Additional Requirements
English, University-Bachelor
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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