Senior Digital Banking Project Specialist

Company: 3111 UOB Indonesia
About UOB
United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.
Job Description
Job Summary:**
Senior Digital Banking Project Specialist is responsible for ensuring the stability, performance, and availability of United Overseas Bank Ltd.'s innovative digital banking platform, TMRW. This role involves proactive monitoring, incident management, problem resolution, and continuous improvement of the application's operational health.
Job Responsibilities:**
* Provide 24/7 production support for the TMRW Digital Banking Application, including incident triage, diagnosis, and resolution, adhering to defined SLAs.
* Monitor application performance, system health, and transaction flows using various monitoring tools, identifying and addressing potential issues proactively.
* Collaborate with development, infrastructure, and other support teams to investigate and resolve complex production incidents and problems.
* Perform root cause analysis (RCA) for critical incidents, identify preventative measures, and implement solutions to avoid recurrence.
* Execute regular health checks, system verifications, and planned maintenance activities for the TMRW application environment.
* Participate in release deployments, ensuring smooth transitions and post-implementation validation.
* Develop and maintain comprehensive documentation, including runbooks, knowledge base articles, and incident reports.
* Automate routine operational tasks and contribute to the development of self-healing capabilities.
* Contribute to continuous improvement initiatives for production support processes, tools, and methodologies.
* Communicate effectively with stakeholders, providing timely updates on incident status and resolution.
Job Qualifications:**
* Bachelor's degree in Computer Science, Information Technology, or a related field.
* Minimum of 3-5 years of experience in production support for enterprise-level applications, preferably in the banking or financial services industry.
* Strong understanding of digital banking platforms and mobile application ecosystems.
* Proficiency in monitoring tools (e.g., Splunk, AppDynamics, Geneos) and incident management systems (e.g., ServiceNow, Jira Service Management).
* Solid experience with operating systems (Linux/Unix, Windows) and database technologies (e.g., Oracle, SQL Server, NoSQL).
* Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes) is a plus.
* Working knowledge of scripting languages (e.g., Python, Shell Scripting) for automation is a plus
* Strong analytical and problem-solving skills with the ability to troubleshoot complex issues under pressure.
* Excellent communication (verbal and written) and interpersonal skills.
* Ability to work independently and as part of a team in a fast-paced, demanding environment.
* Willingness to work in shifts and provide on-call support as required.
Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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