Production Support Associate

New Street Technologies, established in 2017, is an award-winning fintech company at the intersection of AI, blockchain, and regulated financial services. The company’s platform leverages Generative AI and multi-agent architectures to transform how banks and financial institutions build, deploy, and operate business applications — reducing timelines from months to days. ISO 9001 & ISO 27001 certified, New Street partners with leading banks and financial institutions across India, the GCC, and Southeast Asia.
Industry Recognition
- Financial Times — 7th Fastest-Growing Fintech, Asia Pacific (2024)
- Deloitte Technology Fast 50 — High-Growth Technology Company
- Aegis Graham Bell Award — Innovation in Banking & Innovation in Blockchain
- World Fintech Awards 2025 — Most Impactful Partnership in Fintech
- Bharath Fintech Summit 2024 — Emerging Fintech Company of the Year
- Dun & Bradstreet — Product Innovation with Blockchain Technology
- FICCI IBA — Best Emerging Technology Platform
About the Role
This is a genuine entry-level role and we mean it. We are looking for BCA and BSc graduates — we are not filtering on college tier — who want to learn how a live financial platform is actually run.
You join the production support team supporting a platform used by financial institutions. Everything technical here is learnable on the job and you will be taught it. What we cannot teach is reliability and clear communication, so that is what we select for.
Key Responsibilities
Triage tickets. First-line review of incoming issues — understand it, categorise it, escalate it correctly.
Run the daily checks. Monitoring dashboards, batch job verification, routine health checks on a shift rota.
Write it down. Clear ticket notes and status updates — clients read these.
Escalate well. Know what you can handle and hand over the rest cleanly, with context.
Learn the platform. Structured on-the-job training on the product, the databases and the infrastructure.
What You Bring
BCA, BSc or equivalent graduate. All colleges welcome — we do not filter on institution.
Basic SQL — you can write a SELECT with a WHERE clause and a join.
Comfort with a command line, or clear evidence you will become comfortable quickly.
Clear written English. You will write updates that clients read.
Reliability — a shift rota only works if people turn up for it.
Genuine interest in how systems run, not just how they are built.
What Would Be Great to Have
Any Linux exposure, including a home setup.
Any scripting — Python, shell, even Excel macros.
A customer-facing or support role in any industry.
Any certification or self-taught coursework you completed on your own initiative.
Tech Stack
You will learn: Linux basics, SQL, monitoring tools, ticketing systems
You will work with: PostgreSQL, Grafana dashboards, AWS console, internal runbooks
Training: Structured onboarding, paired shifts, and a named mentor for your first six months
Progression: Junior Support Engineer within 12–18 months for those who take it

Work arrangement
No