Telecalling in Education

This role is the first point of contact between PurpleLane and prospective students. You’ll call students who have shown interest through our ads, college workshops and walk-ins. You’ll learn about their career goals and guide them toward the right program. Then you’ll turn that interest into counselling sessions, demo classes and branch visits.
Success in this role means consistently generating qualified leads, keeping every interested student engaged until they decide, and maintaining accurate records so the sales pipeline stays clear and reliable.
You’ll be part of the Vizag branch sales team, reporting to the Sales Manager, and working closely with counsellors and trainers. Your work fills the admissions pipeline that supports PurpleLane’s mission of making students industry-ready.
Responsibilities
Make 80–120 outbound calls daily to student leads from digital ads, college workshops, seminars and walk-in enquiries
Understand each student’s academic background, skills and career goals to recommend the most suitable program
Clearly explain course details, outcomes, fees, batch timings and placement support
Schedule counselling sessions, demo classes and branch visits with interested students
Follow up consistently through calls and WhatsApp until each lead reaches a clear decision
Record every call outcome, lead status and next action in the CRM or lead tracker on the same day
Handle common questions and objections professionally, and escalate complex cases to the Sales Manager
Support registrations and on-ground coordination for college seminars and workshops when required
Meet weekly and monthly targets for qualified leads, walk-ins and enrollments
Share student feedback and common objections with the team to improve messaging and conversions
Qualifications
Graduate in any discipline (B.Tech, BCA, B.Sc, B.Com, BBA or equivalent)
Fluent in Telugu with good spoken English; Hindi is an advantage
Excellent verbal communication and active listening skills
Confident, positive and persistent on the phone, with the ability to handle rejection
0–2 years of experience; prior tele-calling, counselling or edtech sales experience is a plus
Basic proficiency in Google Sheets, WhatsApp Business and CRM tools
Strong organizational skills and attention to detail in maintaining records
Based in Visakhapatnam or willing to relocate

Work arrangement
No