Patient Service Representative - Primary Care

Department:
09121 AMG Mount Prospect Golf Road - Building Operations
Status:
Part time
Benefits Eligible:
No
Hours Per Week:
0
Schedule Details/Additional Information:
Buffalo Grove Office Hours
Monday: 8:00AM – 6:00PM
Tuesday: 8:00AM – 6:00PM
Wednesday: 8:00AM – 5:00PM
Thursday: 7:00AM – 5:00PM
Friday: 7:00AM – 5:00PM
1st and 2nd Saturday of every month 8:00AM – 12:00PM
Mount Prospect Office Hours
Monday 8:00AM-5:00PM
Tuesday 7:00AM-5:00PM
Wednesday 8:00AM-6:00PM
Thursday 8:00AM-5:00PM
Friday 7:00AM-5:00PM
2nd Saturday of every month 8:00AM – 12:00PM
Pay Range:
$19.80 - $29.70
Job Description Summary:
To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.
Where You Will Work:
Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.
We’re Looking For:
High school diploma or equivalent.
One to two years related customer service experience
Experience handling difficult callers/customers/patients.
Schedule:
Buffalo Grove Office Hours
Monday: 8:00AM – 6:00PM
Tuesday: 8:00AM – 6:00PM
Wednesday: 8:00AM – 5:00PM
Thursday: 7:00AM – 5:00PM
Friday: 7:00AM – 5:00PM
1st and 2nd Saturday of every month 8:00AM – 12:00PM
Mount Prospect Office Hours
Monday 8:00AM-5:00PM
Tuesday 7:00AM-5:00PM
Wednesday 8:00AM-6:00PM
Thursday 8:00AM-5:00PM
Friday 7:00AM-5:00PM
2nd Saturday of every month 8:00AM – 12:00PM
What You’ll Do:
As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
As a key member of the ambulatory care team, you will:
Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
Medical Record Services: Upholds standards of the practice and of the medical