Customer Support Executive

Company Description RMV Workforce LLP is a forward-thinking business consulting firm in India that supports clients across IT, Non-IT, and BPO sectors. The organization focuses on innovation, problem solving, and helping businesses navigate complex challenges. Team members work in a collaborative and inclusive culture that values diversity, teamwork, and professional growth. RMV Workforce LLP offers opportunities for individuals looking to elevate their careers and make a measurable impact in transforming industries. The firm is actively expanding its workforce and welcomes driven professionals who want to unlock their potential.
Role Description The Customer Support Executive will provide timely and professional assistance to customers through phone, email, chat, and other online support channels. Responsibilities include resolving customer queries, handling complaints, and guiding users through products or services to ensure high levels of customer satisfaction. The role involves coordinating with internal teams to escalate and resolve technical or complex issues, documenting interactions in support systems, and following up to ensure closure. The Customer Support Executive will also contribute to improving support processes by reporting recurring issues and sharing customer feedback. This is a full-time, on-site role based in Gurugram.
Qualifications
Strong Customer Support and Customer Service skills, with a focus on clear communication and professionalism.
Ability to maintain high Customer Satisfaction through empathy, problem solving, and follow-through.
Experience providing Online Support, including handling inquiries via email, chat, and other digital platforms.
Knowledge of Technical Support practices, including basic troubleshooting and escalation procedures.
Good verbal and written communication skills in English; additional local language skills are an advantage.
Comfort with using CRM or ticketing tools and learning new software quickly.
Ability to work in a fast-paced environment, manage multiple queries, and meet response time targets.
Prior experience in customer support or BPO environments is preferred; a relevant diploma or degree is beneficial.

Work arrangement
No