Department Manager

Company Description Aditya Birla Fashion and Retail Limited (ABFRL), part of the Aditya Birla Group, is India’s leading fashion and retail powerhouse with a presence across 1,273 stores and 7.9 million sq. ft. of retail space as of March 31, 2026. Its portfolio spans popular fashion destinations like Pantaloons and OWND, multi-brand luxury formats such as The Collective with exclusive long-term tie-ups with global brands, and a partnership with Galeries Lafayette to bring high-end luxury retail to India. ABFRL is also a market leader in branded ethnic wear through brands like Jaypore and Tasva and strategic collaborations with renowned designers, complemented by the integration of TCNS women’s brands including W, Aurelia, Wishful, Elleven, and Folksong. To serve digitally native consumers, ABFRL is expanding a portfolio of digital-first fashion brands under its tech-led venture TMRW, partnering with emerging entrepreneurs to build scalable fashion businesses in India’s dynamic fashion ecosystem.
Role Description This is a full-time, on-site Department Manager role based in Gurugram. The Department Manager oversees daily store operations for their assigned department, including merchandising, stock management, visual display execution, and adherence to brand standards. The role involves leading and coaching the department team, managing staffing and scheduling, and ensuring high levels of customer experience, engagement, and service. The Department Manager monitors sales performance, analyzes key metrics, and implements actions to achieve revenue, margin, and productivity targets. The role also collaborates with cross-functional teams on promotions, inventory planning, and process improvements, and ensures compliance with company policies, safety procedures, and audit requirements.
Qualifications
Strong retail operations and store management skills, with experience in merchandising, inventory control, and visual standards.
Team leadership and people management capabilities, including coaching, performance management, and motivating diverse teams.
Customer service orientation, with the ability to resolve issues, manage escalations, and maintain a premium in-store experience.
Analytical and problem-solving skills for interpreting sales data, tracking KPIs, and implementing improvement plans.
Effective communication and interpersonal skills for working with internal stakeholders and engaging customers.
Organizational and time management abilities to handle multiple priorities in a fast-paced retail environment.
Proficiency with POS systems and basic MS Office tools (Excel, Word, PowerPoint) for reporting and planning.
Bachelor’s degree in Business, Retail Management, Fashion, or a related field; relevant retail management experience preferred.
Knowledge of fashion and apparel trends, with an understanding of Indian and global brands and

Work arrangement
No