Manager

Job Title : Manager – Emerging Business (CRM & Process Management)
Experience: 4+ Years
Location: Mumbai, India
Role Overview:
We are looking for a CRM and Process Management professional to manage CRM operations, streamline business processes, troubleshoot system issues, and coordinate with internal teams and external technology partners.
Key Responsibilities:
Manage day-to-day CRM operations, workflows, automation, and lead allocation.
Monitor lead routing, callback scheduling, presales, and renewal processes.
Identify and resolve CRM-related issues, data mismatches, and workflow errors in coordination with IT teams.
Coordinate with business, operations, contact centre teams, and external vendors for issue resolution and system enhancements.
Conduct UAT testing and validate system changes before production deployment.
Support API integrations, SFTP file transfers, and data validation activities.
Manage CRM user access, account activations, deactivations, and configurations.
Prepare reports, maintain documentation, and support vendor coordination and operational compliance.
Requirements:
Graduate or Postgraduate with 4+ years of experience in CRM Operations, CRM Administration, Business Process Management, or Digital Operations.
Hands-on experience with LeadSquared (LSQ) CRM is preferred.
Understanding of CRM workflows, automation, lead management, and system integrations.
Experience in UAT, troubleshooting, data validation, and coordination with IT teams.
Strong stakeholder management, analytical, communication, and problem-solving skills.
Experience in insurance, BFSI, or contact centre operations will be an added advantage.
Interested candidates: Please share your updated CV via direct message or at cv.hr@evokehr.com

Work arrangement
No