Undergraduate Trainee - AI Experience Delivery

The Role:
Working in the AI Experience Delivery Team, and as part of the wider Customer AI Experience team, you’ll have exciting opportunities to utilize and develop your skillset whilst contributing to the growth and success of our team and IFS as a whole.
The AI Experience Delivery Team plays a central role within the Customer organization in delivering improvements in efficiency and customer experience using AI.
With close support from a mentor, you will gain hands-on experience of AI with exposure to a variety of AI tools including Microsoft Copilot.
Duties & Responsibilities:
Your responsibilities will span a range of AI related tasks, including but not limited to assisting in:
Day to day management of AI Engineering Feedback
AI solution roll-out metrics, reporting and communication
Management of AI backlog and requirement confirmation
Support AI experience discovery activities including user interviews, feedback collection, and usage analysis
Assist with AI solution validation prior to UAT
Contribute to documentation and enablement materials
Work closely with AI Engineering, Product Owners, and Support teams
Personal attributes:
Self-motivated with a positive outlook and “can do” attitude
Clear and effective communicator, both verbally and in writing
Capable of gathering and interpreting data
Creative thinker with presentation skills
Proactive problem-solver, passionate about finding solutions and adapting to challenges
Ability to think critically to make informed decisions based on data and evidence
Quick to adapt to changing environments and priorities
Efficient at managing time and workload
A foundational understanding of key business functions and their respective priorities, such as sales, commercial operations, consulting, support, etc
An awareness or interest in AI
An understanding of ITIL principles would be beneficial
Proficiency in fundamental computer skills, encompassing familiarity with Microsoft Office Suite and basic software applications
Strong command of written and verbal English
Working towards a degree in Business, Management or an IT related subject or equivalent

Employment type
Full-time

Work arrangement
No