Lead Analyst - IT Asset Management ServiceNow Developer

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.
Job Description
Role Title – Lead Analyst – IT Asset Management
Value Proposition
Process Improvement: Developing and executing a SAM roadmap that integrates best practices for risk and cost optimization
Cross-functional collaboration: Working closely with IT, Security. Legal and Engineering teams to enhance SAM Processes and Identify improvement opportunities.
Job Details
Position Title: Lead Analyst- IT Asset Management
Career Level: P3
Job Category: Manager
Role Type: Full Time
Job Location: Bengaluru
About The Team
FCI ITAM supports global operation collaboratively aligning with defined, approved, process and procedures from US .
Team is proactive, positive, and collaborative and combining strong analytical skills with the ability to communicate and influence stakeholders across various departments. They must be a self-starter who takes ownership and is adaptable to the fast-changing IT landscape.
Impact
Provides technical solutions within the ServiceNow ITAM products based on configuration best practices.
Responsible for designing, configuring, and implementing ServiceNow Software Asset Management Professional (SAM Pro) module to manage software assets, optimize license usage, and ensure compliance.
Key Deliverables
Reporting into the Sr. Manager/AVP of IT Operations, the role will be responsible for
Be the technical expert in how to best support IT by configuring ITAM processes using ServiceNow best practices focused on configuration vs. customization
Lead technical efforts in the development, implementation, and maintenance of the ServiceNow application.
Support the engagements efforts for ITAM specific areas, which include software asset management (SAM) and hardware asset management (HAM) implementations.
Experience with ITAM processes that support SAM and HAM.
Advise process owners in their efforts to take advantage of the ServiceNow ITAM Solution’s standard capabilities in their efforts to improve their IT processes.
Keep up with the latest ServiceNow releases and advises of upcoming changes or new features.
Lead design workshops focused on ServiceNow Platform and ITAM Solution technology
Complete required documentation such as business requirements for technical aspects of the solution.
Work with other solutions teams to ensure consistency across the platform
Use Agile mythology to draft technically focused user stories, acceptance criteria, and test plans
Create change requests and adhere to all change management delivery processes
Perform knowledge transfer, obtain approvals, and support delivery
Provide technical aspects of project delivery and solution delivery
Develop required portal components
Prepare all deliverables focused on the technology and responsible for quality of configured/developed solution
Responsible for presenting and demoing solutions prior to deployment
Juggle multiple and complex projects/initiatives
Promoting continuous improvement practices for delivery/engagement materials
Available for on call support to technical and project teams during upgrades
Functional Skills
Skills and Qualification
At least 8 years of ITAM configuration/implementation experience in complex customer environments.
Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an IT environment, while providing thought leadership to IT sponsors/stakeholders in solving business process and/or technical problems
Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
Proven team player and team builder
Strong organizational skills.
Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
Strong understanding with leading IT and related systems and tools such as Office 365, Teams, Workday, Twilio, etc.
Technical Skills
Current certifications with ServiceNow: ServiceNow Administrator
ServiceNow Certified Software Asset Manager
ServiceNow Certified Hardware Asset Manager
ServiceNow Certified Application Develope
Education Requirements
Any Bachelor’s degree (full time) , BTECH
Relationships & Collaboration
SAM Developer continuously Work closely with IT, Security. Legal and Engineering teams to enhance SAM Processes and Identify improvement opportunities.
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.

Work arrangement
Hybrid