Network Maintenance Engineer

As a Network Maintenance Engineer, you will be responsible for the initial support and maintenance of OneCare's clients. This role provides 24x7 standby onsite and remote troubleshooting support, onsite hardware replacement, security patches, and firmware or software upgrades of network and security devices while ensuring SLA contractual obligations are met.
Key Responsibilities
Network & Security Operations:
Perform routine network maintenance and system upgrades, including service packs, patches, and hot fixes
Configure network devices (Cisco Catalyst 9000 Series switches, routers, F5) at basic to intermediate level
Manage and troubleshoot firewalls (Check Point, Palo Alto Networks, Fortinet)
Replace faulty hardware and prepare replacement devices with identical firmware, software, and patches
Identify and resolve network and security issues promptly
Support & Incident Management:
Provide technical support to end-users and escalate issues when necessary
Participate in 24x7 rotational standby support for all clients to ensure SLA compliance
Respond to network and security incidents promptly
Participate in incident response drills and post-incident reviews
Update incident tickets accurately and regularly
Compliance & Documentation:
Adhere to client security and cyber hygiene policies
Respond to security audits and vulnerability assessments
Document network problems and resolutions for future reference
Conduct and maintain preventive maintenance reports as contractually obligated
Collaborate with engineers to maintain comprehensive network and security documentation
Follow all operational processes and escalate to senior engineers as required
Minimum 3 years of network and security experience and exposure
Cisco Catalyst 9000 Series switches configuration and troubleshooting
Check Point firewall management and support
Palo Alto Networks Firewall administration and maintenance
Good knowledge of networking protocols and architectures
Basic or intermediate skill in switches, routers, and F5 load balancers
Experience with Fortinet firewalls (advantageous)
Cisco certifications (CCNA, CCNP) - advantageous
Check Point Certified Security Administrator (CCSA) - advantageous
Palo Alto Networks Certified Network Security Engineer (PCNSE) - advantageous

Employment type
Full-time

Work arrangement
No