Network Support Engineer

Respond to incidents 24x7 base on rotational standby schedule with attention to SLA
Provide at least level 2 to 3 technical support to Network and Security as primary and Cisco Unified Communication support
Level 2 Technical Support for Cisco and Alcatel/Aruba wired and wireless network solutions
Perform network troubleshooting and optimization
Acting as 2nd level technical escalation support from level 1 engineers
Manage and support Cisco FTD, Check Point, and Palo Alto Next generation firewalls
Able to implement and understand security policies, access controls, and threat prevention measures
Conduct security assessments and vulnerability management
Monitor security events and respond to incidents
Support Cisco Unified Communications infrastructure
Assist with voice and video collaboration solutions
Troubleshoot UC-related network issues
HPE-Aruba: Enterprise switching operations, AOS-CX
Cisco Catalyst Switches
Ability to use and leverage on available AI tools to improve work efficiency
Must be AI savvy and contribute ideas in AI agent development
Primary Certification: HPE-Aruba Professional (ACP / ACSP equivalent): Mid-level credentials for designing, deploying, and managing complex wired, wireless, and switching environments (such as AOS-CX or campus access)
Secondary Cisco Certifications, Check Point or Palo Alto

Employment type
Full-time

Work arrangement
No