Workplace Experience Lead

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At JLL, we empower our people to shape a brighter way. We recognize and celebrate individuality while providing the opportunities, resources, and support needed to build a rewarding career. Whether you are looking to expand your expertise, take on new challenges, or grow into leadership roles, JLL offers a platform where you can thrive and make a meaningful impact.
We are looking for Workplace Experience Lead for our client at Chennai
Position Summary
The Workplace Experience Lead serves as the face of the workplace and is responsible for delivering an exceptional employee and visitor experience at our client location.
This role leads a team of Workplace Ambassadors, ensuring that workplace services, hospitality programs, employee engagement initiatives, and day-to-day operations align with the client's culture, business objectives, and JLL's service excellence standards.
The ideal candidate combines hospitality, facilities management, people leadership, stakeholder management, and workplace strategy expertise to create engaging, productive, and human-centered work environments.
Key ResponsibilitiesClient Relationship Management
Act as the primary point of contact for workplace experience services.
Understand client objectives and translate them into workplace experience initiatives and service improvements.
Conduct regular
Conduct regular business reviews and provide recommendations to enhance employee satisfaction.
Team Leadership & Development
Lead, coach, and manage a team of Workplace Ambassadors across assigned locations.
Drive a culture of hospitality, accountability, inclusion, and service excellence.
Conduct performance reviews, mentoring, training, and succession planning.
Ensure team readiness and adherence to service standards, policies, and procedures.
Workplace Experience & Engagement
Design and execute workplace programs that improve employee engagement and office utilization.
Manage employee-facing initiatives including: New hire onboarding experiences Office tours and orientation programs Wellness and wellbeing events Recognition and appreciation programs Learning and community engagement activities Cultural and festive celebrations
Deliver memorable experiences that strengthen the client's employer brand.
Operational Excellence
Oversee daily workplace operations to ensure a safe, functional, and welcoming environment.
Monitor office readiness, housekeeping, front-of-house services, meeting room management, and visitor experience.
Partner with Engineering, Facilities, Security, and Vendor teams to resolve operational issues promptly.
Ensure compliance with workplace standards, branding guidelines, and service level agreements (SLAs).
Service Analytics & Continuous Improvement
Capture employee feedback through surveys, direct interactions, and workplace insights.
Analyze trends and identify opportunities to improve workplace programs and service delivery.
Prepare performance dashboards and present recommendations to stakeholders.
Implement best practices that drive employee satisfaction and operational efficiency.
Compliance & Governance
Ensure compliance with health, safety, environmental, and data privacy requirements.
Support audits, risk assessments, and workplace inspections.
Maintain documentation, SOPs, and operational records in accordance with company standards.
Budget & Resource Management
Manage workplace experience budgets, event spend, consumables, and vendor services.
Track expenses and identify cost-saving opportunities without compromising service quality.
Optimize manpower planning and resource allocation across sites.
Required Qualifications
Bachelor's Degree in Hotel Management / Hospitality Management, Business Administration, Facilities Management, or related discipline.
8+ years of experience in Workplace Experience, Hospitality, Corporate Services, Facilities Management, Employee Experience, or Customer Success.
Minimum 2 years of people management experience leading frontline or customer-facing teams.
Experience working in corporate environments, managed services, or outsourced client accounts.
Strong understanding of workplace operations, hospitality standards, and employee engagement practices.
Desired Skills & Competencies
Exceptional stakeholder management and relationship-building skills.
Strong verbal and written communication skills.
Proven leadership and team development capabilities.
Customer-centric mindset with a passion for service excellence.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving and decision-making skills.
High attention to detail and execution excellence.
Proficiency in Microsoft Office Suite and workplace technology platforms.
Familiarity with: Visitor Management Systems Desk Booking Platforms Space Management Tools Service Request Platforms (e.g., ServiceNow)
Key Performance Indicators (KPIs)
Employee Satisfaction Scores
Client Satisfaction Ratings
Workplace Service SLA Achievement
Event Execution & Engagement Metrics
Issue Resolution Time
Team Performance & Retention
Compliance & Audit Scores
Budget Adherence
Why This Role Matters
As the Workplace Experience Lead, you will shape how employees experience the workplace every day. Your leadership will transform office spaces into vibrant, engaging, and productive environments that foster collaboration, strengthen culture, and enhance employee wellbeing. Through exceptional service and thoughtful workplace design, you will play a critical role in supporting both client success and JLL's commitment to excellence.
Find your next move at JLL and build a fulfilling career while creating workplaces where people thrive.
Location:
On-site –Chennai, TN
Scheduled Weekly Hours:
48
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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