Cluster Lead

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job Description
What this job involves:
As a Cluster Lead at JLL, you will serve as the strategic business leader for Integrated Facilities Management (IFM) across a city or cluster of sites, driving operational excellence and continuous improvement. This pivotal leadership role requires you to establish and nurture relationships with key stakeholders while managing multiple teams to deliver professional, value-focused services that consistently meet or exceed client expectations. You will collaborate with Client leadership to develop delivery strategies focused on "continuous improvement," "staying ahead," and achieving "best in class" service delivery, directly contributing to JLL's reputation for transformative real estate solutions and client success.
What your day-to-day will look like:
Act as single point of contact for IFM business function, providing leadership to JLL account-based management and service delivery teams across your assigned city/cluster
Collaborate with client leadership team to establish delivery strategies and annual goals for IFM function, aligning with global, regional, and local client objectives
Develop and maintain detailed understanding of client business requirements while managing relationships with key client stakeholders and function leads
Lead implementation of "raising the bar" initiatives to continuously improve customer experience through IFM function customer touchpoints
Establish robust business governance processes including conducting regular business reviews with client leadership for IFM function performance
Operate as business manager responsible for overall budget management covering operational and capital budgets for assigned city/cluster sites
Drive achievement of agreed business targets including revenue, expenses, budget management, debtor targets, savings targets, and KPI performance.
Required Qualifications:
Relevant training, bachelor’s degree or Masters in Facilities, Real Estate, Finance, Business etc
Minimum 8 years of experience in corporate environment with proven ability to function as business leader
Strong analytical skills with proven ability to solve problems using objective approach
Good leadership skills with demonstrated ability to manage large teams
Strong interpersonal skills with ability to build and nurture stakeholder relationships
Good communication and client relationship management skills
Ability to adapt and perform under pressure while meeting business targets and objectives.
Preferred Qualifications:
Exposure and experience dealing with multinational corporate organizations
Experience managing business P&L and financial accountability
Background in facilities management or real estate services industry
Knowledge of client (Global Real Estate and Facilities) operations and processes
Experience with continuous improvement methodologies and best practice implementation
Familiarity with budget management and financial reporting for facility operations
Track record of achieving revenue targets and cost optimization in service delivery environments.
Location: Onsite
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
Location:
On-site –Kuala Lumpur, Malaysia
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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