Field Service Order Support

This is a Fully Remote Job
About Our Client:
The organization operates within the manufacturing industry, specializing in automatic transfer switches and power control systems. It addresses the challenge of delivering reliable power management solutions by integrating advanced technology to enhance how customers manage power transfer and control. The organization supports a global and diverse workforce, emphasizing sustainable progress through technology and empowering its customers by combining real and digital innovations.
About the Opportunity:
The FIELD SERVICE ORDER SUPPORT role is integral to ensuring customer satisfaction from order acceptance through payment receipt. This position manages project workflows and coordinates resources to guarantee projects meet contractual terms and customer expectations. By maintaining clear communication and tracking project progress, the role contributes to operational excellence and enhances the overall customer experience.
Responsibilities:
Perform project management tasks for assigned customers from order acceptance to invoicing
Coordinate scheduling and resource movement with the Area Manager based on service call urgency and availability
Manage incoming service requests via phone or email and generate service work orders
Communicate project expectations clearly and promptly to team members
Track project deliverables to ensure timely and successful completion
Manage client information in SAP and other systems
Participate in resolving commercial and technical issues
Assist with project cost reporting and non-conformance cost prevention
Support Field Service managers by maintaining accurate and timely reports and records
Schedule and coordinate department meetings
Serve as liaison for Field Service team by handling internal and external customer inquiries
Support Field Service technicians with open work orders until closure and invoicing
Requirements:
High school diploma, GED, or equivalent experience
Excellent verbal and written communication skills in English
Strong communication and influencing skills in a fast-paced, multicultural environment
Proficiency in Microsoft Office
Solid organizational skills including attention to detail, time management, and problem-solving
Legal authorization to work in the United States without employer-sponsored work authorization
Preferred: Bachelor’s degree or equivalent experience
Preferred: Basic knowledge of SAP, logistical processes, and MS Dynamics
Preferred: Experience with Field Service Organizations
Pay Range and Compensation Package:
The pay range for this position is $54,000 to $73,000 annually. The actual wage may vary based on budget and candidate qualifications.
Benefits & Perks:
Siemens offers a variety of health and wellness benefits to employees. Details can be found at https://www.benefitsquickstart.com/siemens/index.html
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes