Live opening · Posted 8 hours ago
Contact Center Platform Engineer
Infinite Computer Solutions · Greater Bengaluru Area (Hybrid)
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At a glance
The key details from the original listing.
CompanyInfinite Computer Solutions
LocationGreater Bengaluru Area (Hybrid)
Work modeHybrid
Source
Linkedin
ListedPosted 8 hours ago
About the role
Description supplied by the original job listing.
Hybrid Role
Location(s) Bangalore /Pune
Required Qualifications
4–8 years of hands-on CCaaS platform engineering experience in a contact center or BPO environment
Proficiency in at least one major CCaaS platform: Genesys Cloud CX, NICE CXone, Five9, Cisco UCCE/PCCE, or Amazon Connect
Solid understanding of SIP/VoIP telephony fundamentals, ACD routing logic, and IVR design
Experience with REST API integration and CTI middleware configuration
Working knowledge of call recording platforms and compliance recording requirements
Ability to produce technical documentation: configuration guides, runbooks, and integration specifications
Work arrangement
Hybrid
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