Digital Systems Engineer

At Eakin Healthcare, care is at the heart of everything we do.
We are a family-owned global medical device company driven by a simple vision: Where Care Leads, Hope Follows. For more than 50 years, we've been developing innovative healthcare solutions that make a meaningful difference to the lives of patients around the world.
Today, our team of over 700 colleagues operates across three UK manufacturing sites, 12 international sales and distribution centres, and exports to more than 60 countries worldwide. From market-leading Ostomy and Respiratory therapies to our trusted Respond home delivery service, we're committed to improving lives through innovation, quality and exceptional care.
We don't just care for the people who use our products and services, we care for our colleagues too. That's why we're proud to be recognised as a Great Place to Work®, creating an environment where people can thrive, grow and make a real impact.
If you're looking for a career with purpose, where your work matters and your contribution is valued, we'd love to hear from you.
WHY JOIN US?
We’re good at what we do – come and join us and you can benefit from:
Blended Working
Bonus
25 days holiday plus bank holidays (rising to 28)
Option to buy holiday days
Wellbeing Programme
Health Cash Plan
Pension
Life Assurance
Enhanced Maternity/Paternity
Cycle to Work Scheme
Referral Scheme
Long Service Awards
Free Parking
Role Title: Digital Systems Engineer
Job Grade: TBC
Location: Comber
Budget Responsibility: None
Reports to: Head of Digital Systems
Travel: Group sites as required
Direct Reports: None
Shift Work: No formal shift pattern
On Call Provision: No formal provision specified
Purpose of Role:
To provide senior technical expertise across Eakin Healthcare's on-premise, cloud and hybrid digital systems, acting as the primary third-line escalation point for complex incidents. The role improves system resilience, security, performance and user experience through effective incident resolution, robust administration, automation, standardisation and the secure delivery of change. Working closely with the Head of Digital Systems and wider Digital Systems team, the role ensures technology services remain reliable, well controlled and aligned with business and regulatory requirements.
Key Accountabilities
Measure of Success
Operational Excellence
• Act as the primary third-line escalation point for complex and high-impact incidents, providing first- and second-line cover when required.
Complex incidents are prioritised and resolved effectively; service disruption and escalation backlogs are minimised.
• Lead root cause analysis and deliver permanent resolutions for recurring or systemic issues.
Root causes and corrective actions are documented; repeat incidents reduce and agreed actions are closed.
• Provide technical guidance, mentoring and knowledge sharing to Solutions Desk colleagues and business users.
Improved team capability, first-time fix performance and consistent knowledge transfer.
Digital Systems and Infrastructure Management
• Administer, maintain and optimise on-premise, cloud and hybrid systems, including Windows Server, Azure, Microsoft 365 and VMware environments.
Services achieve agreed availability, performance and reliability expectations.
• Manage patching, configuration and lifecycle activity across infrastructure and digital systems.
Patching and lifecycle actions are completed to plan, with risks and exceptions actively managed.
• Maintain accurate technical documentation, configuration records and operational procedures.
Documentation is current, accessible and supports resilient, compliant service delivery.
Security by Design
• Embed security and compliance requirements into systems, changes and improvement initiatives.
Changes are implemented with appropriate security controls and without avoidable control gaps.
• Monitor, investigate and respond to infrastructure and security alerts; identify vulnerabilities and escalate material risks.
Alerts are handled promptly, vulnerabilities are reduced and significant risks are clearly escalated.
Continuous Improvement and Change
• Identify and implement opportunities to improve system stability, automation, standardisation, performance and user experience.
Measurable service improvements are delivered and manual effort or recurring failure is reduced.
• Support the planning and delivery of infrastructure, security, upgrade and digital transformation initiatives.
Technical deliverables are completed safely, on time and with operational readiness confirmed.
Support and Collaboration
Users receive effective support and critical business applications remain operational and supported.
• Work collaboratively with internal teams, suppliers, vendors and support partners to resolve issues and deliver improvements.
Stakeholders receive clear communication; third-party actions and dependencies are managed to closure.
Key Relationships
Internal
External
Head of Digital Systems - Priorities, risk escalation, technical decisions and delivery alignment
IT suppliers and vendors - Technical support, licensing, maintenance and issue resolution
Digital Systems Operations Manager - Service performance, operational coordination and continuous improvement
Managed service and support partners - Escalation, specialist expertise and delivery of agreed services
Digital Systems Security Engineer - Security controls, monitoring, vulnerabilities and incident response
Solutions Desk Team - Escalation, mentoring, knowledge transfer and service improvement
Business users and application owners - Requirements, incident communication, support and operational readiness
PERSON SPECIFICATION
Competencies Required
Tech Savvy
Anticipates and adopts innovations in business-building digital and technology applications.
Manages Complexity
Makes sense of complex, high-volume and sometimes contradictory information to solve problems effectively.
Decision Quality
Makes sound and timely decisions that keep the organisation moving forward.
Optimises Work Processes
Identifies effective and efficient ways to get work done, with a focus on continuous improvement.
Ensures Accountability
Takes ownership and holds self and others accountable for meeting commitments.
Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives.
Communicates Effectively
Communicates clearly through appropriate channels for the needs of different audiences.
Nimble Learning
Learns through experimentation and applies lessons from successes and setbacks to new challenges.
Experience and Knowledge
Essential
Industry-recognised infrastructure or networking qualification, for example Microsoft, Cisco or equivalent.
Minimum five years experience in a third-line support or senior systems role.
Strong experience with Windows Server 2016 or later, Azure cloud and local environments, and VMware.
Strong networking knowledge, including TCP/IP, VPNs and modern network architectures.
Advanced administration of Microsoft Azure, Microsoft 365 and hybrid identity environments.
Experience using security and infrastructure monitoring platforms and responding to alerts.
Demonstrable ability to troubleshoot complex infrastructure, identity and application issues.
Strong technical documentation, communication and stakeholder engagement skills.
Ability to work independently, prioritise effectively and maintain attention to detail.
Desirable
ITIL Foundation qualification or equivalent service management experience.
PowerShell or other scripting and automation experience.

Employment type
Full Time | Permanent

Work arrangement
No