Lead Veterinary Client Service Representative

Animal Care Center of Carters Creek is seeking an experienced and compassionate Lead Client Service Representative (CSR) to join our exceptional team! As the first point of contact for our clients, our CSRs play a critical role in creating a welcoming, supportive environment while building lasting trust in our veterinary care.
In this leadership role, you will not only provide outstanding customer service — including scheduling appointments, managing client communications, processing payments, and educating clients on our services — but also help lead the daily operations of our front desk team. You will assist with training and mentoring fellow CSRs, monitoring hospital flow, resolving client concerns, and ensuring every client interaction reflects our commitment to kindness, professionalism, and exceptional care.
If you are a natural leader who thrives in a fast-paced, team-oriented environment and enjoys helping both people and pets, we would love to hear from you!
Schedule and compensation:
Compensation: $22-27 per hour, for each hour worked
This is a flexible position, with availability needed Monday - Saturday with the Saturday shifts rotating every other weekend.
Full-time Benefits Package*:
Health package: Medical, dental, and vision insurance
Life insurance and disability
Employee Assistance Program (EAP)
401k with company match
Paid time off in accordance with site policy and applicable law
Personal pet discount
*Part-time team members may be eligible for limited benefits in accordance with company policy and state law
Minimum Qualifications & Skill Set
3+ years of experience in a customer service, reception, or client-facing role
Previous veterinary receptionist experience required
Proficiency in the following skills:
Managing a multi-line phone system while assisting in-person clients
Experience with veterinary practice management software; EzyVet preferred
Exceptional verbal and written communication skills
Providing compassionate, professional client service
Strong multitasking, organizational, and time management skills
Scheduling appointments and coordinating calendars
Accurately processing payments and maintaining financial records
Handling challenging client interactions with professionalism and empathy
Working collaboratively with a team while maintaining a positive, proactive attitude
Remaining calm, organized, and solution-oriented in a fast-paced environment
Why choose Animal Care Center of Carters Creek?
We are a six-doctor, rapidly growing veterinary hospital dedicated to providing compassionate, high-quality care to pets and the families who love them. Our team focuses on building strong relationships with our clients while delivering personalized veterinary medicine in a collaborative, supportive environment where every team member plays an important role in patient care.
Our hospital offers a full range of services including preventative care, diagnostics, surgery, dentistry, and advanced medical treatments, allowing our team to practice high-quality medicine while continuing to grow their skills and experience. To support this level of care, our facility is equipped with modern veterinary technology including digital X-ray, ultrasound, therapeutic laser therapy, and in-house laboratory equipment (Abaxis / Zoetis) to help provide efficient diagnostics and treatment for our patients. As part of our continued growth and expansion, we are also adding digital dental radiography, allowing our medical team to further enhance the level of dental care we provide.
As our practice continues to grow, we are excited to welcome team members who are passionate about animal care, motivated to learn, and enjoy working in a fast-paced, team-oriented veterinary environment. Our hospital culture emphasizes teamwork, support, and a shared commitment to providing exceptional care to every patient who walks through our doors.
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This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs