Vice President Operations

Company Description e.I. Program is an organization focused on delivering structured, scalable solutions that support sustainable growth and operational excellence. The team is dedicated to building strong partnerships with stakeholders and providing high-quality services that meet evolving market and client needs. e.I. Program values innovation, accountability, and data-informed decision-making to improve performance and outcomes. Team members are encouraged to collaborate across functions and contribute to continuous improvement in processes, systems, and customer experience.
Role Description The Vice President Operations is a full-time, remote leadership role responsible for overseeing day-to-day operations and ensuring alignment with organizational goals and strategy. This position will manage operational performance, optimize processes, oversee P&L, and ensure customer service standards are consistently met across all programs and initiatives. The role includes leading cross-functional projects, setting operational priorities, monitoring key performance indicators, and driving continuous improvement in efficiency, quality, and scalability. The Vice President Operations will collaborate with senior leadership to develop and execute strategic plans, manage budgets, support risk management, and guide operational teams through clear direction, coaching, and performance management.
Qualifications
Candidates should possess strong Operations Management skills, including process optimization, resource allocation, and performance measurement.
Candidates should possess P&L Management skills, including budgeting, forecasting, financial analysis, and cost control.
Candidates should possess Customer Service skills, including customer experience oversight, service quality standards, and issue resolution.
Candidates should possess Strategic Planning skills, including long-term planning, goal setting, and alignment of operations with organizational strategy.
Candidates should possess Project Management skills, including planning, execution, stakeholder coordination, and delivery of complex initiatives.
Demonstrated leadership experience managing multi-disciplinary teams in a remote or distributed environment.
Strong analytical, problem-solving, and decision-making abilities, with proficiency in using data and KPIs to guide operations.
Excellent communication and collaboration skills, with the ability to engage stakeholders at all levels.
Bachelor’s degree in Business, Operations Management, or a related field; advanced degree (MBA or equivalent) is beneficial.
Experience in senior operations leadership roles in growth-focused organizations or program-based environments is highly beneficial.

Work arrangement
Yes