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About The Company
Infinite is a global leader in cutting-edge technology solutions with an AI-first approach. For over two decades, we've helped clients turn digital transformation into business value through technology modernization, next-gen IT services, and AI-led digital engineering. With a team of 25,000+ professionals across 20+ locations, we partner with clients across healthcare, banking, financial services, telecom, high-tech, media, and entertainment, helping them innovate faster, operate smarter, and reduce costs.
We're proud to be recognized by leading analyst firms with 50+ awards. Infinite is a people-centric organization fostering collaboration, continuous learning, and inclusion. Our Top Employer certification reflects a high-trust, high-performance workplace where talent thrives.
About the Role : IP/MPLS & Security Support Engineer
Are you passionate about solving complex network and security challenges in large-scale service provider or enterprise environments? We're looking for a Tier-3 IP/MPLS & Security Support Engineer to join our team and play a critical role in supporting high-availability, multi-vendor infrastructures.
Experience : 7+ years
Location : Mode : Hybrid
Shift : :
Act as the final escalation point for complex network and security incidents
Troubleshoot IP/MPLS backbones, core routers, firewalls, and CGNAT platforms
Lead major incident calls (P1/P2) and drive rapid service restoration
Support and mentor Tier-1 and Tier-2 NOC teams
Diagnose issues across MPLS, VPNs, routing protocols, and performance
Handle escalations related to firewalls, NAT, VPNs, and security policies
Collaborate with vendors such as Nokia, Cisco, Juniper, Fortinet, and Check Point
Review and support network changes, upgrades, and maintenance activities
Produce RCAs and technical documentation and share knowledge across teams
Required Skill
Strong hands-on experience with IP/MPLS networks
Expertise in MPLS, L3VPN/L2VPN, VPLS/EVPN
Solid knowledge of BGP, OSPF, IS-IS
Experience with firewalls and CGNAT platforms
Exposure to Nokia, Cisco, Juniper, Fortinet, and Check Point technologies
Excellent troubleshooting, incident management, and communication skills
Familiarity with monitoring and packet analysis tools
Qualification And Certifications (Preferred)
Bachelor's degree in engineering, IT, or a related field
Certifications such as CCNP/CCIE, JNCIP/JNCIE, Nokia NRS, Fortinet NSE, or Check Point are a plus
(ref:hirist.tech)
Work arrangement
Hybrid
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