Live opening · Posted 9 days ago
The key details from the original listing.
Description supplied by the original job listing.
CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
The Configuration Specialist II independently owns moderately complex configuration work, from technical setup and testing to provisioning and data entry. Using sound judgment when requirements are not fully defined, this role works with minimal oversight and coordinates directly with Implementation Managers and customer stakeholders to drive successful project delivery.
Key Responsibilities:
Account Provisioning, Configuration & Validation
Provision and configure customer accounts across internal systems and tools, independently and with minimal oversight.
Translate documented business and implementation requirements/features into backend system configurations, workflows, and AI rule settings.
Set up, modify, and validate configurations to support approved customer use cases, including moderately ambiguous requirements.
Ensure configuration accuracy, consistency, and adherence to internal standards across a growing caseload.
Implementation & Readiness Support
Support Implementation Managers and Professional Services teams by completing configuration tasks aligned to implementation plans and readiness gates.
Assist with foundational and pre-go-live setup for customers who may not yet be fully operational.
Ensure configuration milestones are completed in alignment with delivery timelines and go-live readiness.
Maintain accurate configuration documentation and change logs.
Triage configuration issues and risks, escalating what cannot be resolved independently.
Operational Excellence
Contribute to continuous improvement of configuration standards, templates, and internal playbooks.
Identify recurring configuration challenges and recommend process or tooling improvements.
Live timing from JobBeeper.
Recently tracked roles with full details and direct application links.