Outcomes-Based Care Manager

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
The Outcomes-Based Care Manager is a customer-facing clinical expert who helps provider organizations shift from measuring care by hours delivered to measuring it by outcomes achieved. You will work directly with customer clinical and executive leaders to implement outcomes frameworks, interpret progress data, and build the evidence that supports value-based and outcomes-linked payer relationships. You will use CentralReach's platform and AI-enabled tools to make that work scalable, and you will bring what you learn from the field back to our Clinical and Product teams. This is an individual contributor role reporting to the VP, Payor Strategy and Network Development.
Key Responsibilities
Customer Advisory and Engagement
Serve as the clinical outcomes expert for assigned customers, advising clinical directors, operations leaders, and executives on adopting outcomes-based care models
Lead outcomes-focused onboarding, implementation, and optimization engagements, including discovery sessions, workshops, and recurring business reviews
Assess each customer's current data practices and outcomes maturity, then build a practical roadmap to close the gaps
Deliver training and best-practice guidance that helps clinical teams apply outcomes measurement in daily workflows
Outcomes Measurement and Clinical Insight
Apply standardized outcome measures and benchmarks across ABA and IDD service lines, adapting them to each customer's population and payer mix
Review customer treatment progress trends, flag at-risk caseloads, and recommend data-informed adjustments to care approaches
Help customers configure CentralReach reporting and dashboards so they reflect clinically sound outcomes methodology
Payer and Stakeholder Readiness
Help customers build outcomes reports and narratives for payers, funders, and families
Advise on preparing for value-based and outcomes-linked arrangements, including the quality metrics payers are likely to ask for
Stay current on payer expectations, quality measures, and regulatory developments in autism and IDD care
AI-Enabled Care and Continuous Improvement
Coach customers on using AI-enabled features responsibly for analysis, documentation, and insight generation, always grounded in clinical judgment and ethical oversight
Capture customer feedback and field insights and share them with Product, Clinical, and Data teams to shape the roadmap