Assistant Manager (Residential Life) - Dean of Students’ Office

Department: Dean of Students' Office
Job Posting Details
The Student Housing & Residential Life Office (SHRLO) under the Dean of Students’ Office (DSTO) is seeking a dynamic, caring, and committed professionals to work with HKUST students within our Residential Halls.
Key Responsibilities & Duty Quarter
The appointee is required to reside in a student hall to carry out the duties as assigned to carry out the duties as assigned and perform on-call duties.
Program & Community Development: Execute services and initiatives to help students achieve a fulfilling residential life, which includes promoting student activities and organizing residential programs.
Hall Operations: Manage the day-to-day administration of student hall(s) and assist with student housing arrangements.
Stakeholder Liaison: Build and maintain close working relationships with Residence Master(s), student groups, individual residents, hall tutors, internal university departments, and external organizations.
Team Supervision: Supervise a team of frontline staff to ensure smooth daily operations within the residential buildings.
Flexible & On-Call Support: Act as duty manager for all student halls according to a roster (including evenings, weekends and public holidays), reside in an assigned student hall, and perform on-call duties to support emergency responses or special incidents. Beyond scheduled on-call shifts, the appointee is expected to handle ad-hoc queries and/or provide guidance to residents or hall staff during off-hours if necessary.
(Note: The Head of the Student Housing & Residential Life Office reserves the authority to deploy appointees to specific halls based on operational needs.)
Qualifications & Attributes
A Bachelor's degree with at least three years of relevant post-qualification experience.
Prior residential experience in a university student hostel is highly advantageous.
Preference will be given to candidates with hostel management experience or those who have demonstrated strong leadership as student leaders in extracurricular activities.
Passionate about working directly with students and diverse stakeholders in a collaborative environment.
Self-motivated, highly responsible, and capable of working independently under pressure under minimal supervision.
Strong communication, organization, problem-solving, project management, and supervisory skills.
Excellent command of both written and spoken English and Chinese (including Putonghua), along with strong computer literacy.
Shortlisted candidates may be invited to attend a written test or any other self-assessments.
(Duration: 2 years, renewable)
(Applicants who have responded to the previous advertisements are under consideration and need not re-apply.)
Starting salary will be commensurate with qualifications and experience. Fringe benefits including annual leave, medical and dental benefits will be provided. A gratuity will be payable upon successful completion of contract.
Applications will be reviewed on a rolling basis until the post is filled.
(Information provided by applicants will be used for recruitment and other employment-related purposes. Applicants should read the Personal Information Collection Statement before submission of application.)
HKUST is an equal opportunities employer and is committed to our core values of inclusiveness, diversity, and respect.