Bilingual HR Manager (Healthcare Operations & Recruitment)

Overview:
Our client is seeking an experienced and highly organized Bilingual HR Manager (Healthcare Operations & Recruitment) to oversee HR operations, recruitment, onboarding, credentialing coordination, compliance, and employee relations. The role involves streamlining HR processes, maintaining accurate employment records, meeting staffing requirements, and coordinating with Recruitment, Clinical, Training, Operations, IT, and Payroll teams. The ideal candidate has strong HR leadership experience, excellent communication and organizational skills, and the ability to manage multiple priorities while ensuring consistent procedures and timely support throughout the employee lifecycle.
Schedule: Monday to Friday, 09:00 AM - 05:30 PM EST
Responsibilities:
HR Operations and Administration
Oversee day-to-day HR operations, ensuring policies, procedures, and administrative processes are followed consistently
Maintain accurate and confidential employee records, employment documentation, and HR databases
Oversee employment contracts, offer letters, employee status changes, and other HR documentation
Ensure HR records and processes comply with applicable employment laws, organizational policies, and privacy requirements
Develop, maintain, and improve HR policies, standard operating procedures, and internal workflows
Identify operational gaps and implement improvements to increase efficiency and accuracy
Recruitment and Workforce Planning
Oversee recruitment activities and coordinate hiring priorities with department leaders
Work with recruiters and hiring coordinators to ensure candidate pipelines align with approved staffing requirements
Monitor recruitment progress, interview scheduling, offer acceptance, and time-to-hire
Support recruitment for specialized healthcare positions, including Licensed Behavior Analysts (LBAs), and other operational roles
Ensure candidates receive clear communication regarding job requirements, compensation, employment arrangements, and next steps
Identify recruitment bottlenecks and implement strategies to improve hiring outcomes
Maintain visibility into staffing needs and hiring progress across departments
Credentialing and Compliance Coordination
Oversee credentialing and clearance workflows for applicable healthcare professionals
Ensure required certifications, professional licenses, NPI information, Medicaid enrollment, and other applicable credentials are tracked and verified
Monitor credentialing progress, outstanding requirements, and renewal deadlines
Coordinate with credentialing personnel, clinical leadership, and external agencies to resolve delays
Oversee required employment verification and background screening processes, as applicable
Ensure required employment, credentialing, compliance, and training clearances are completed before staff are assigned cases or begin duties requiring such clearance
Maintain appropriate documentation and audit trails for compliance reviews
Escalate credentialing or compliance concerns to the appropriate leadership
Employee Onboarding and Training
Oversee the onboarding process from offer acceptance through employment setup and completion of required clearances
Coordinate onboarding activities with Recruitment, Clinical, Training, IT, Operations, and Payroll teams
Ensure new hires receive required employment documents, system access, training schedules, and onboarding instructions
Monitor onboarding progress and follow up on outstanding requirements
Ensure required training and compliance acknowledgments are documented
Work with department leaders to improve onboarding efficiency and the new employee experience
Employee Relations and Performance Management
Serve as a point of contact for employee concerns, workplace issues, and HR-related inquiries
Support managers in addressing performance concerns, attendance issues, workplace conduct, and disciplinary matters
Guide the consistent application of company policies and performance management procedures
Coordinate employee performance reviews and maintain appropriate documentation
Support employee engagement, retention, and initiatives that promote a positive workplace culture
Help resolve employee concerns fairly, professionally, and confidentially
Escalate sensitive or high-risk employee matters to executive leadership or qualified legal advisers when appropriate
HR Team Leadership and Collaboration
Supervise, coach, and support HR staff, recruiters, and hiring coordinators, as applicable
Establish clear responsibilities, workflows, and performance expectations for the HR team
Monitor workload distribution, productivity, service quality, and adherence to deadlines
Conduct regular team meetings and review operational priorities
Collaborate with Clinical, Operations, Training, IT, and Finance/Payroll teams to address workforce needs
Promote accountability, effective communication, and continuous improvement across HR functions
Reporting, KPIs, and Process Improvement
Prepare and maintain regular HR reports covering recruitment, onboarding, credentialing, staffing, and employee matters
Monitor key performance indicators, identify trends, and recommend corrective actions
Maintain accurate HR dashboards and tracking systems
Report recruitment delays, credentialing bottlenecks, onboarding gaps, and compliance risks to leadership
Establish and review performance targets with management
Recommend improvements to HR systems, documentation practices, and administrative workflows
Bilingual Communication
Communicate professionally with candidates, employees, managers, and external stakeholders in English and the required second language
Support recruitment, onboarding, employee communication, and HR coordination involving Spanish- or Mandarin-speaking personnel
Help ensure HR policies, instructions, and employment-related communications are clearly understood
Maintain professional and culturally sensitive communication across a multilingual workforce
Requirements:
Bachelor's degree in Human Resources, Business Administration, Management, or a related field preferred
At least 3–5 years of HR experience, including experience in a supervisory or management capacity
Demonstrated experience overseeing HR operations, recruitment, onboarding, employee relations, or compliance
Experience managing or coordinating recruitment for healthcare professionals is an advantage
Familiarity with provider credentialing, professional licensing, Medicaid enrollment, or healthcare compliance is highly desirable
Strong knowledge of HR administration, employee documentation, performance management, and workplace policies
Excellent leadership, communication, problem-solving, and decision-making skills.
Strong organizational skills and the ability to manage multiple priorities and deadlines
Proficiency in HR information systems, applicant tracking systems, Microsoft Office, and related administrative tools
Ability to handle confidential employee and candidate information responsibly
Ability to collaborate effectively with senior leadership and cross-functional teams
Language Requirements:
Professional fluency in English
Professional fluency in either Spanish or Mandarin
Ability to communicate confidently in both languages in professional HR, recruitment, and employee-facing situations
Performance Expectations:
The HR Manager will be expected to:
Maintain accurate and up-to-date HR records
Ensure recruitment and onboarding processes progress within established timelines
Monitor credentialing and clearance requirements for applicable roles
Ensure required clearances are completed before staff begin duties or receive case assignments, as applicable
Maintain effective HR team performance and accountability
Address employee concerns and HR issues promptly and professionally
Provide accurate and timely HR reports to leadership
Identify operational risks and implement appropriate corrective actions
Maintain confidentiality and compliance with applicable policies and requirements
Ideal Candidate Profile:
Experienced HR professional who can balance strategic oversight with hands-on operational management
Comfortable leading a team, improving HR processes, coordinating complex recruitment and credentialing workflows, resolving employee concerns, and maintaining high standards of documentation and compliance
Proactive, accountable, and capable of working across departments to ensure the organization has the qualified, properly onboarded, and appropriately cleared personnel needed to support its operations
Independent Contractor Perks:
Permanent work from home

Work arrangement
Yes