Service Delivery Lead

12+ years of IT experience, with 3+ years of working in a key role as Service Delivery Lead or Service Delivery Manager for a large customer.
A fair degree of technical understanding of Data Engineering-based programs and Analytics concepts involving cloud-based ETL and BI programs, preferably on the Azure platform.
Experience in various SDM areas including Service Management, Incident tracking Service Management, RCA, Problem management, change man.
Experience in Managing Prod environment, incident / ticket management, problem solution, ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery & process management on Service Management.
Proficiency in leading both physical and virtual teams along with 3rd party vendors, exceptional knowledge in Agile delivery principles, solid resource planning and problem-solving skills.
People Management – Managing team morale and building a high-energy, high-performance team. Plan and execute people rotation, training, and mentoring.
Strong knowledge of SLA Management, Incident/response tools, and Release management.

Work arrangement
No