Head of Product & Technology

Job Description: Head of Product & Technology
Company: ISCAP
Department: Product, Technology & Engineering
Experience: 5–10+ years
Qualification: Bachelor's/Master's in Computer Science, IT, Software Engineering, Product Management, or a related field
Industry: SaaS, EdTech, Digital Platforms
Employment Type: Full-time
Location: Hyderabad, Telangana / Hybrid / Remote, depending on business requirements
Key Responsibilities1. Product Strategy & Roadmap
Define ISCAP's product vision, technology strategy, and phased development roadmap.
Convert business objectives and user feedback into product requirements, user stories, and release plans.
Prioritise features based on business value, user needs, cost, and scalability.
Collaborate with academic, operations, sales, marketing, and leadership teams.
2. Learning Platform & Course Delivery
Develop, implement, integrate, or optimise ISCAP's Learning Management System (LMS).
Support course discovery, enrolment, payments where applicable, learning content, assignments, assessments, progress tracking, and certification.
Establish workflows for course creation, publishing, cohort management, and content updates.
Enable trainers and administrators to manage courses, assessments, and learner progress efficiently.
3. Student, Trainer & Partner Portals
Student portal: Registration, enrolment, learning resources, assessments, progress tracking, certificates, and career opportunities.
Trainer portal: Course management, cohort tracking, assignment evaluation, learner feedback, and progress monitoring.
College portal: Institution onboarding, student nominations, bulk enrolments, cohort tracking, and program reporting.
Employer portal: Internship and hiring requirements, eligible learner profiles, candidate shortlisting, and application tracking, subject to permissions and consent.
Administrator portal: User management, role-based permissions, course administration, approvals, reporting, and operational monitoring.
4. Product Design & User Experience
Design intuitive, user-friendly experiences across desktop, tablet, and mobile devices.
Map user journeys, identify friction points, and improve registration, enrolment, learning, and partner workflows.
Collaborate with designers and stakeholders on wireframes, prototypes, and product specifications.
Conduct user testing and continuously improve usability and accessibility.
5. Technology Architecture & Engineering
Establish secure, scalable, and maintainable technology architecture.
Evaluate programming frameworks, databases, cloud infrastructure, hosting, and third-party solutions.
Lead or coordinate frontend, backend, QA, DevOps, and external development teams.
Establish coding standards, version control, testing, documentation, and release management.
Make informed build-versus-buy decisions to balance cost, speed, flexibility, and long-term ownership.
6. Automation & Integrations
Identify manual processes across admissions, enrolments, course delivery, assessments, certification, partnerships, and reporting.
Automate notifications, reminders, approvals, task assignments, and status updates.
Integrate relevant CRM, LMS, payment, communication, analytics, and support systems.
Build reliable APIs, data synchronisation, error handling, and self-service workflows.
Reduce duplicate data entry while retaining human oversight for decisions requiring review.
7. Security, Privacy & Reliability
Implement authentication, role-based access control, encryption, and appropriate security measures.
Establish backup, recovery, monitoring, logging, and incident response procedures.
Coordinate security testing, vulnerability remediation, and software updates.
Protect student records, partner information, and confidential business data.
Consider applicable privacy, data protection, accessibility, and contractual requirements.
8. Analytics & Continuous Improvement
Define KPIs for platform adoption, enrolment conversion, learner engagement, completion, satisfaction, and reliability.
Use analytics, support tickets, and user feedback to identify improvement opportunities.
Develop dashboards for platform usage, enrolments, learner progress, course performance, and operational efficiency.
Evaluate AI-enabled features where they deliver measurable value and can be implemented responsibly.
9. Team, Vendor & Budget Management
Build and manage product and technology teams as business needs evolve.
Coordinate developers, designers, testers, consultants, and implementation partners.
Define milestones, responsibilities, quality standards, and delivery expectations.
Manage technology budgets, infrastructure costs, software subscriptions, and vendor performance.
Ensure critical systems are properly documented and not dependent on a single person or vendor.
Mandatory Deliverable: ISCAP Unified Digital Platform
Within the first 90 days, the selected candidate must establish a practical roadmap and deliver or demonstrate an agreed working product increment.
Key deliverables:
Technology audit: Review the existing website, applications, infrastructure, databases, integrations, and manual workflows.
Product requirements document: Define user journeys, functional requirements, permissions, and priorities.
Technology architecture: Document the proposed architecture, data model, hosting, security, integrations, and build-versus-buy decisions.
Unified user management: Define registration, authentication, onboarding, roles, and account management.
LMS roadmap: Plan course management, learning content, assignments, assessments, progress tracking, and certification.
Partner workflows: Define institutional onboarding, student nominations, employer requirements, and partnership tracking.
Automation roadmap: Identify and prioritise manual processes for automation.
Operational dashboard: Define reporting requirements for enrolments, course progress, assessments, platform usage, and support.
Security and reliability plan: Establish security controls, backups, monitoring, and recovery requirements.
Working pilot/MVP: Deliver or demonstrate a testable solution for an agreed high-priority workflow.
6–12-month roadmap: Present milestones, budget estimates, resource requirements, dependencies, and success metrics.
The objective is to establish a reliable foundation within 90 days, not necessarily to build the entire platform from scratch. The approach must account for ISCAP's existing technology, budget, and team capacity.
Key Performance Indicators (KPIs)
Delivery of approved product milestones.
Adoption and successful usage of core platform workflows.
Reduction in manual administrative effort and duplicate data entry.
Platform uptime, performance, and incident resolution.
Reliable course delivery, assessment, and certification workflows.
User satisfaction across students, trainers, colleges, employers, and administrators.
Integration reliability and reporting accuracy.
Timely remediation of identified security risks.
Development delivery predictability and budget adherence.
Reduction in recurring support issues through product improvements.
Numerical targets will be established following the initial technology audit.
Required Qualifications & Experience
5–10+ years of experience in SaaS, EdTech, software engineering, or digital product development.
Demonstrated experience building, implementing, or scaling web applications and digital platforms.
Strong understanding of product roadmaps, requirements gathering, and agile delivery.
Experience with architecture, APIs, databases, cloud infrastructure, integrations, and software quality.
Familiarity with security, access controls, monitoring, backups, and privacy requirements.
Experience leading technical teams or managing development vendors.
Strong business understanding, communication, analytical thinking, and execution skills.
A relevant degree is preferred. Equivalent practical experience and demonstrated product delivery are also valued.
Preferred Candidate Profile
Experience with LMS platforms, SaaS products, multi-role portals, marketplaces, or B2B/B2C platforms.
Familiarity with CRM, payment integrations, analytics, and workflow automation.
Knowledge of cloud infrastructure, CI/CD, automated testing, and API-first development.
Experience working in startups or managing technology within budget constraints.
A hands-on, product-minded leader who avoids unnecessary complexity and focuses on measurable business outcomes.
First 90-Day Success Plan
Days 1–30: Audit & Discovery
Audit existing technology, tools, integrations, workflows, and risks.
Understand requirements across students, trainers, colleges, employers, and administrators.
Prepare the initial product requirements document and prioritised ro

Work arrangement
Yes