Project Manager, Client Service (Healthcare)

Overview:
The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.
Play a vital role in Guidepoint’s success.
As a Project Manager on the Client Service team, you will be responsible for managing key client accounts and overseeing a team of Associates to best match our clients with the right Advisors for their projects.
Interview Process:
Meet your Guidepoint Recruiter!
Initial Candidate Screen
Meet the Guidepoint Teams!
Hiring Manager Interview
Mock Assessment (Role dependent)
Complete a simulated client request and gain more insight into the role
Mock Interview
Discuss your assessment with the Guidepoint teams
Interview Process Outcome
Who We Are:
Team-oriented and collaborative
Hard-working professionals who strive for excellence
Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory
What You Will Own:
Serve as the main point of contact responsible for the day-to-day relationship and service delivery for our clients
Coordinate and work with a team of Associates to Execute requests for clients who are conducting research and due diligence on industry trends, market opportunities, new products and technologies, and more​
Provide training to Associates regarding best practices around prospective Advisor sourcing, recruiting, interaction, and screening in order to provide the best Advisor match for each client project
Work closely with the Business Development teams to optimize your clients’ use of Guidepoint’s services
Work with other Project Managers on the team to provide industry guidance for projects
Experience You Will Bring:
Bachelor’s or master’s degree
2+ years of client-facing or account management experience
Previous experience managing a team
The right to work in the UK
Skills You Will Bring:
Desire to work in a sales/lead generation role that is KPI and metrics-driven
Ability to work in a fast-paced, results-oriented environment
Excellent time management and organizational skills
Outgoing personality with the ability to speak with people at all professional levels
Intellectual curiosity and desire to learn
Excellent written and verbal communication skills
Demonstrated ability to work both individually and as part of a team
What We Offer: