Customer Service Representative with Bulgarian & English

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7B.
Customer Service Representative with Bulgarian & English
(remote)
Overview of the Role
As a Customer Service Representative at HCLTech, you will play a pivotal role in ensuring an outstanding client experience across multiple communication platforms. You will be the primary point of contact for customers, managing inquiries, resolving issues, and providing feedback that drives continuous improvement in customer satisfaction and operational performance. This role is essential to maintaining HCLTech’s reputation for quality service and innovation.
Detailed Responsibilities
Manage and resolve customer inquiries independently across voice, email, chat, and other digital channels.
Assist customers with product, order, account, and service-related requests, ensuring accurate and timely responses.
Provide effective solutions to customer issues, upholding a positive and professional experience.
Document all customer interactions comprehensively, maintaining complete and accurate records.
Adhere to established processes, workflows, and escalation procedures to ensure optimal handling of customer interactions.
Identify recurring issues and customer trends, sharing insights with supervisors and relevant teams to support continuous process improvement.
Contribute actively to initiatives aimed at enhancing customer satisfaction and operational effectiveness.
Skill Requirements
Excellent verbal and written communication skills in Bulgarian (min.B2) & English (min.B2).
Strong active listening abilities and a customer-focused approach.
High degree of empathy and professionalism in all customer interactions.
Knowledge of customer service processes, best practices, and experience with ticketing systems.
Exceptional attention to detail and documentation skills.
Ability to multitask, prioritize workloads, and manage time efficiently in a remote setting.
Proven problem-solving skills with the capability to identify and appropriately escalate issues.
Experience handling customer inquiries across multiple channels (phone, email, chat, and digital platforms).
Ability to work independently and as part of a remote team.
Other Requirements (Optional)
Experience using advanced customer service tools and CRM platforms.
Background in technology or IT service environments.
Additional language proficiency is a plus.
Certification in customer service or related fields is advantageous.
Career Development Opportunities
HCLTech offers a robust framework for professional growth and development, including:
Access to world-class training programs and certifications in customer service, digital technologies, and leadership.
Opportunities to advance into senior customer service, team leadership, or specialist roles within HCLTech’s global operations.
Mentorship initiatives and continuous learning platforms to support personal and professional advancement.
Recognition and rewards for high performance, innovation, and contributions to customer satisfaction.
A dynamic, inclusive workplace culture that fosters growth, well-being, and long-term career success.
Benefit package:
Life insurance
Private medical care
MultiSport Card
Subsidy for glasses
Subsidy to language courses
Christmas and holiday bonuses

Work arrangement
Yes