Program/Project Management Lead

Who We Are
We’re Salesforce, the Customer Company, inspiring the future of business with AI, Data, and CRM. Guided by our core values, we help companies across industries connect with customers in new ways. We empower our employees to be Trailblazers—growing their careers, driving innovation, and improving the state of the world.
Position Description
Salesforce Signature Success helps customers maximize the value of their Salesforce investment through proactive guidance, expert support, and a deeper level of partnership.
The CSM/ CRM Center of Excellence team supports the CSM &b CRM organization by coordinating priority initiatives, improving how teams work together, and helping deliver a consistent experience for our people and customers. The team partners with stakeholders across Customer Success, Offer Management, Cloud Success, Sales Strategy, and other functions.
We are seeking a collaborative, organized Program Manager (Level 7) reporting to the Senior Director, Strategic Programs & Governance. This person will coordinate and deliver cross-functional programs, build strong relationships, and translate evolving business needs into practical plans and clear communications.
Initial Program Focus: M&A Pooled CSM Community
The initial priority for this role will be helping establish and support a new M&A pooled Customer Success Manager (CSM) team. This community will bring together CSMs joining Salesforce through acquisitions who are not aligned to the existing global field operating units (OUs).
As the community lead, the Program Manager will help create a welcoming, connected, and effective experience for these CSMs. Working with the team’s leadership and cross-functional partners, they will help inform on onboarding and enablement touch points, establish community communications and operating rhythms, surface common needs and feedback, and help connect team members with the right Salesforce resources and partners. The role will help shape and improve this new program as it develops, while also supporting other strategic programs over time.
Responsibilities
• Coordinate the planning and day-to-day execution of assigned Account Success programs, including milestones, deliverables, communications, and follow-up actions.
• Serve as community lead for the new M&A pooled CSM team, helping foster connection, knowledge sharing, and a sense of belonging across acquired teams.
• Partner with team leadership and stakeholders to support onboarding, enablement, community sessions, and recurring engagement activities.
• Help establish practical processes, communication channels, and operating rhythms for the community; document resources and ways of working.
• Gather input from CSMs and partners, identify common challenges, and recommend incremental improvements to the community experience.
• Work with cross-functional teams to clarify goals, responsibilities, timelines, and next steps.
• Track program progress, participation, feedback, and relevant measures of success; flag risks or dependencies and coordinate resolutions.
• Prepare clear updates, meeting materials, and presentations for team leaders and stakeholders.
• Support the investigation and resolution of operational issues by connecting the right partners and tracking follow-through.
• Contribute to other Account Success priorities and special projects as business needs evolve.
Required Skills and Experience
• Experience coordinating programs, projects, operations, employee communities, or cross-functional initiatives from planning through execution.
• Strong organizational skills and ability to manage multiple workstreams, deadlines, and details.
• Clear written and verbal communication skills, with the ability to tailor updates to different audiences.
• Ability to build positive working relationships with colleagues across teams, roles, and backgrounds.
• Collaborative problem-solving skills, sound judgment, and willingness to seek guidance or escalate issues when appropriate.
• Comfort working in an evolving environment, asking questions, and bringing structure to developing processes.
• Ability to gather feedback or basic program data, identify patterns, and suggest practical improvements.
• Experience facilitating meetings, coordinating stakeholders, and preparing concise presentations or program updates.
• A community-minded, inclusive, service-oriented approach and genuine interest in helping colleagues succeed.
Preferred Qualifications
• Experience supporting Customer Success, post-acquisition integration, onboarding, enablement, or employee community programs.
• Familiarity with Salesforce products, organizational structures, or Customer Success practices.
• Working knowledge of Google Workspace, Slack, CRM tools, and project-tracking tools, or ability to learn them quickly.

Employment type
Full time