On-Site Installation Lead

About the role
You will own how Wakefit Home Interiors gets installed in customers' homes: on time, right the first time, at a sustainable cost.
This is a 0 to 1 role. There is no inherited playbook to run. You will build the systems for on-site quality and timely execution, then lead a team of carpenters and work with external agencies to deliver against them.
Expect unknowns. The right person treats each new problem as a reason to build a repeatable, cost-effective solution rather than a one-time fix.
Key responsibilities
Build the on-site quality system
Define installation quality standards and site checklists for each stage of installation.
Create SOPs that carpenters can follow consistently, with minimal dependence on any one person.
Set up snag capture, root-cause tracking and closure, so repeat issues are fixed at the source.
Own the handover standard: what "complete" means before the customer signs off.
Build the timely execution system
Plan and schedule installations so sites are ready, material is on site and crews are assigned before work starts.
Track every installation against its committed timeline and flag delays early.
Work with production and dispatch so what reaches the site matches what was designed.
Lead the carpenter team
Hire, onboard and train carpenters on Wakefit standards and SOPs.
Allocate crews across sites to balance quality, timelines and productivity.
Build skill development and accountability into how the team works.
Manage external stakeholders
Be the on-site point of coordination for customers and other external parties involved in installation.
Resolve escalations at site and feed recurring issues back into the system.
Keep it sustainable and cost-effective
Track installation cost and find ways to reduce it without lowering quality.
Choose solutions that scale with volume rather than adding headcount for every problem.
KPIs Targets are to be set once baselines are established.

Work arrangement
No