Microsoft Infrastructure Engineer

We are seeking an experienced Technical Support Engineer to join a Microsoft infrastructure and workplace technologies team. The successful candidate will be responsible for the administration, support, enhancement, and modernization of a large Microsoft estate, delivering both project-based initiatives and Level 2/Level 3 operational support. The role combines hands-on technical delivery, infrastructure modernization, security improvements, automation, and stakeholder engagement.
Key Responsibilities
Administer and support Microsoft server and cloud technologies.
Lead and contribute to infrastructure modernization projects.
Deliver Active Directory upgrades and tiering initiatives.
Manage business continuity planning for Active Directory environments.
Lead migration of Windows Server environments to newer operating system versions.
Support and maintain Windows imaging solutions using Microsoft Deployment Toolkit (MDT).
Drive migration initiatives including:
On-premises file shares to OneDrive
Public folders to Exchange Online
Infrastructure modernization projects
Act as a Global Administrator across the Microsoft 365 platform.
Manage and support:
Exchange Online
Microsoft Teams
SharePoint Online
Microsoft Defender
OneDrive
Entra ID
Resolve complex Level 2 and Level 3 support incidents.
Implement and govern Group Policy (GPO) configurations.
Continuously improve security controls and endpoint protection.
Identify and implement automation opportunities using PowerShell and Microsoft technologies.
Produce and maintain high-quality technical documentation.
Collaborate with internal teams, vendors, and third-party support providers.
Present technical proposals and recommendations to governance and architecture review boards.
Essential Skills
4-6+ years' experience in Microsoft infrastructure support and administration.
Strong experience with:
Microsoft Windows Server (2016/2022/2025)
Active Directory
Entra ID (Azure AD)
Microsoft 365 Administration
Office 365 Administration
Group Policy (GPO) Management
Microsoft Teams Administration
Microsoft Defender
OneDrive Administration
Windows 11 Support
Microsoft Deployment Toolkit (MDT)
Microsoft PowerShell
Data Loss Prevention (DLP)
File Server Administration
Microsoft System Center
Experience managing security permissions and identity services.
Strong troubleshooting and problem-solving skills.
Experience creating technical documentation.
Microsoft Server certification (2016 or later).
Desirable Skills
SharePoint Online
SharePoint 2019
Exchange Server 2010/2016
Exchange Public Folder Migration
Hyper-V
Microsoft Copilot
Microsoft Azure
Sysinternals and advanced troubleshooting tools
Debugging and root cause analysis experience.
Key Competencies
Infrastructure design and implementation
Technical leadership and ownership
Stakeholder management
Security-first mindset
Continuous improvement
Documentation and knowledge sharing
Risk and issue management
Ability to manage multiple priorities and projects simultaneously.

Employment type
Full-time

Work arrangement
Hybrid