Technical Consultant – Machinery Installation & Sales Support - Fully Remote

Job Overview
We are seeking a technically minded and customer-focused Technical Consultant to support machinery installations, provide technical assistance to customers, and work closely with the sales team to identify solutions that meet customer requirements.
The ideal candidate will have a practical understanding of machinery, mechanical systems or industrial equipment, with the ability to troubleshoot technical issues, assist with installations and commissioning, and translate technical information into practical solutions for customers. This role combines hands-on technical support with customer engagement and sales enablement.
Key Responsibilities
1. Machinery Installation & Commissioning
Assist with the installation, setup, testing and commissioning of machinery and equipment at customer sites.
Ensure equipment is installed and operating according to technical specifications and safety requirements.
Provide guidance and training to customers on equipment operation and basic maintenance.
2. Technical Support & Troubleshooting
Diagnose and resolve machinery-related technical issues.
Provide technical guidance to customers and internal teams, both remotely and on-site.
Identify faults, recommend corrective actions and escalate complex technical problems where necessary.
3. Sales Team Support
Work alongside the sales team to understand customer requirements and recommend suitable machinery or technical solutions.
Provide technical input for quotations, proposals, product demonstrations and customer presentations.
Attend customer meetings and site visits to assess technical requirements and support the sales process.
4. Customer Relationship Management
Build and maintain strong relationships with customers through responsive, professional technical support.
Explain technical concepts clearly to customers with varying levels of technical knowledge.
Follow up after installations to ensure customer satisfaction and address any outstanding technical concerns.
5. Documentation & Continuous Improvement
Maintain accurate installation reports, service records and technical documentation.
Identify recurring technical issues and recommend improvements to equipment performance, installation processes and customer support.
Keep up to date with product specifications, equipment developments and industry best practices.
Minimum Requirements
Technical qualification in Mechanical Engineering, Mechatronics, Industrial Engineering or a related technical field, or equivalent practical experience.
Previous experience with machinery, industrial equipment, mechanical systems or technical field services.
Experience assisting with machinery installations, commissioning, maintenance or troubleshooting.
Strong problem-solving and fault-finding abilities.
Good communication and customer service skills.
Ability to work collaboratively with sales and technical teams.
Willingness to travel to customer sites when required.
A valid driver's licence, if site travel is required.
Advantageous Experience
Experience in technical sales, sales engineering or customer-facing technical consulting.
Knowledge of hydraulics, pneumatics, electrical systems or industrial automation.
Experience conducting product demonstrations and customer training.
Ability to interpret technical drawings, manuals and equipment specifications.
Experience preparing technical quotations or assisting with equipment selection.
Key Competencies
Strong technical aptitude and practical problem-solving skills.
Customer-focused with a professional, consultative approach.
Commercial awareness and an understanding of the sales process.
Confident communicator who can explain technical solutions clearly.
Organised, proactive and able to manage multiple customer requirements.
Willingness to learn new products and technologies.

Work arrangement
Yes