Technical Team Leader

Are you an experienced Technical Support professional with a passion for leading people? We're looking for a Technical Team Leader to inspire, coach, and develop a team of technical specialists while ensuring exceptional service delivery for our customers.
What you'll do
Lead, mentor, and support a team of Technical Support professionals
Drive team performance through regular coaching and feedback
Deliver technical training and share best practices
Monitor service quality and identify opportunities for continuous improvement
Facilitate team meetings and encourage collaboration
Build strong relationships with customers and internal stakeholders
Technical details
Location: Budapest, Váci út 1-3., DBH Flex, B building 3rd floor, 1062 (Hungary)
Working hours: 08:00 - 16:30 or 11:30 - 20:00
Employment type: Full time, 40 hours/week
Requirements
What we're looking for
Proven experience in the BPO (Business Process Outsourcing) field and in team management
Strong English communication skills (written and spoken)
Experience with ticketing systems and Microsoft Office
Excellent coaching, organizational, and problem-solving skills
A proactive, customer-focused mindset with the ability to motivate others
Why join us?
Take the next step in your leadership career
Work with a supportive, collaborative team
Make a real impact on service quality and team development
Grow in an international and dynamic environment
Benefits
Competitive salary and cafeteria benefit package (SZEP Card)
Medical Coverage - Private health insurance package - MediCare
Paid training to equip you with everything you need
A stable, full-time role in our modern Budapest office
A fun, multicultural team that values your input
Ongoing growth and development in a dynamic BPO environment
Ready to lead, inspire, and make a difference? We'd love to hear from you!

Work arrangement
No