Telecom Bill Cycle Operations Senior

We are looking for an experienced Bill Cycle Operations professional responsible for end-to-end execution and monitoring of telecom billing cycles. The role involves coordinating bill-cycle activities, validating execution results, identifying and resolving issues, and ensuring timely and accurate bill generation as per defined schedules and operational controls.
Required Experience:
-7+ years of experience in Telecom Billing Operations / Bill Cycle Operations.
-Hands-on experience in end-to-end Bill Cycle execution in a telecom environment.
-English: Advanced
-Knowledge of SQL/Oracle for operational validation and data investigation.
-Strong experince on shell scripting
-Experience in Amdocs
-Strong understanding of telecom billing processes, billing calendars, and production billing operations.
-Experience handling high-volume billing cycles in a production environment.
-Experience with bill-cycle monitoring, reconciliation, exception handling, and recovery activities.
-Strong experience in coordinating with multiple technical and business teams during critical billing windows.
-Good understanding of batch processing, job scheduling, production support, and operational workflows.
-Experience working in 24x7 production/billing operations or rotational shifts
-Good communication and stakeholder-management skills.
Key Responsibilities:
-Execute and monitor end-to-end telecom bill cycles as per defined billing calendars and operational procedures.
-Perform pre-cycle, in-cycle, and post-cycle activities to ensure successful bill generation.
-Monitor billing jobs, batch processes, dependencies, and interfaces involved in the bill cycle.
-Validate completion of critical billing processes and ensure all required jobs are executed successfully.
-Perform bill-cycle reconciliation and validation against expected volumes, billing dates, customer counts, and financial data.
-Identify, analyze, and coordinate resolution of bill-cycle execution failures, data issues, job failures, and processing exceptions.
-Coordinate with Billing, Application Support, Development, Database, QA, and Infrastructure teams for issue resolution.
-Track and report bill-cycle status, execution progress, exceptions, and risks to stakeholders.
-Perform restart/recovery activities for failed jobs in accordance with documented operational procedures.
-Ensure all operational activities are completed within agreed SLA and billing timelines.
-Maintain detailed execution logs, checklists, operational trackers, and cycle-wise documentation.
-Support production billing releases, month-end activities, and critical billing events.
-Participate in incident management, root-cause analysis, and problem management for recurring bill-cycle issues.
-Ensure adherence to defined operational controls, audit requirements, and compliance procedures.
-Identify opportunities to improve bill-cycle execution through automation, process optimization, and operational efficiency.
What we offer:
Culture of caring
Learning and development
Interesting & meaningful work
Balance and flexibility
High-trust organization
About GlobalLogic:
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.

Work arrangement
Yes